Deputy Manager - Research (Experience 6+ years)

Clifford Chance; Delhi; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A global law firm in India is looking for a Deputy Manager to join its Legal Information team. The role entails managing journal subscriptions, conducting document research, and overseeing a virtual library. Candidates should have a graduate degree and at least 3 years of experience in a multinational setting. The position requires strong communication, problem-solving, and influencing skills. This is a great opportunity for someone who enjoys a dynamic environment and values collaboration across teams.

Qualifications

• Minimum 3 years of experience in a multinational organization.
• Excellent written and verbal communication skills in English.

Responsibilities

• Administer journal subscriptions by managing renewals and vendor negotiations.
• Research and purchase necessary documents while adhering to copyright licensing.
• Manage online library records and respond to related queries.

Skills

Enquiry management

Document searching

Virtual library management

Communication skills

Influencing abilities

Problem-solving skills

Education

Any Graduate/Postgraduate

Job description

Job Description

The Procurement department at Clifford Chance is instrumental in securing optimal commercial agreements for the firm, reducing risk, and ensuring sustainability in sourcing practices. This role is part of the Legal Information team, a sub‑team within the Global Procurement Team, providing worldwide support for business operations and transformational projects.

The role

The Deputy Manager (Information Sourcing group in Procurement) works as part of the Legal Information team and will handle various enquiries and tasks using a range of databases for the firm's different offices. This role involves sourcing key legal databases, subscriptions, books, and news information, primarily for the Practice areas, but also for certain Business Services sectors, such as Business Development.

Who you will work with

You will work with the KETL Managers across the globe and help them with sourcing and cataloguing of documents (books, journals, articles, cases, etc.) for the Fee Earners within the firm.

What you will be responsible for

The Deputy Manager will handle various enquiries and tasks using a range of databases for the firm’s different offices, sourcing key legal databases, subscriptions, books, and news information.

What you will do

The candidate will primarily be required to fulfil the below responsibilities, but these are subject to change/expansion/improvement in line with business needs:

• Journal subscriptions administration, which involves keeping track of renewals, communication with the onshore teams and vendors, arranging trials for the function upon request and negotiating with the vendors for the best possible quotes and merging global subscriptions to attract the best deal.
• Document delivery, which involves researching/purchasing copies of cases, articles, and legislation from online subscription resources as well as external commercial sources based on any copyright licensing restrictions.
• Ordering and maintaining user records for the subscribed online sources.
• Cataloguing and managing print orders in the online Library Management system.
• Staffing the Global Information Sourcing enquiries mailbox and responding to subscription related queries from the business.
• Facilitating and leading stakeholder calls.
• Tactical support in subscription renewals.
• Liaising with the suppliers and clients in a professional and helpful manner.
• Effective and professional front line client interaction.
• Ensuring full understanding of the adhoc projects and driving efficient ways using planning and implementation skills to agree achievable deadlines.
• Leading/Supporting various business improvement initiatives.
• Being an agent of positive change to the team and an expert in the line of work.
• Communicating and interacting with global teams to provide proactive solutions.
• Handling queries to support KETL budget and forecasting process.

Qualifications

Your experience

Any Graduate/Postgraduate with 3 plus years of experience, working with a multinational organisation.

Primary Skills

• Ability to manage an enquiry helpdesk and respond to stakeholders' enquiries in a timely manner.
• Ability to search for documents using the different platforms available within the firm.
• Ability to manage a virtual library and create catalogues for documents purchased globally.

Communicating, Influencing and Problem Solving

• Excellent written and verbal communication skills in the English language.
• Must be able to influence others to assist in delivering the most appropriate solution.
• Know when to refer to established procedures or take the initiative but also be aware of when it is appropriate to elevate issues, and to whom.
• Ability to communicate with global teams and build networks across groups.
• Ability to effect, undertake, and drive process changes.
• Expected to work as part of a team and display good team focus and team‑working qualities.
• Build a credible reputation as a trusted assistant and coordinator on information‑related matters.
• Maintain confidentiality regarding strategic matters that they may assist with or come across during their work.

Organisational/Strategic thinking

• Ability to effect, undertake, and quality‑assure processes.
• Strong problem‑solving skills and analytical capabilities.
• Quick learning capabilities.