Deputy Manager-Financial Inclusion

Ujjivan Small Finance Bank Ltd.; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. seeks a Deputy Manager-Financial Inclusion to lead literacy programs for low-income families across India. The role focuses on enrolment, certification, and savings education, and requires extensive field travel to train beneficiaries at allotted branches.

You will collaborate with branch teams, maintain MIS, and drive outreach for financial literacy initiatives, targeting monthly and annual quotas.

Qualifications

• Basic Computer knowledge required.
• Strong written and spoken English and local language.
• Excellent communication and interpersonal skills.
• Ability to train beneficiaries with minimal formal education.
• Willingness to travel 100% to field locations.
• Stakeholder coordination with branch teams and communities.

Responsibilities

• Educate and train customers on financial products and tools.
• Convert interested customers to engage with Ujjivan products.
• Facilitate access to financial tools for customer financial planning.
• Support branch teams with customer coordination.
• Impart trainings on financial literacy programs to customers.
• Record and furnish customer feedback to Supervisors.
• Maintain good relationships with Ujjivan Branch Team and Supervisors.
• Impart training to beneficiaries and train branches when required.
• Maintain MIS and registers in time and ensure accurate reporting.
• Attend nominated training sessions.

Skills

Basic computer knowledge

Basic report writing

Excellent communication

Train beneficiaries

Local language & English

Field travel

Education

Graduate

Job description

POSITION DESCRIPTION

JOB TITLE : Deputy Manager-Financial Inclusion

GRADE : DM-I

DEPARTMENT : Social Services

LOCATION : HO/RO

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Regional Manager – Social Services

REPORTING INTO NA

ROLE PURPOSE & OBJECTIVE

Diksha and Chillar Bank are financial literacy programs which have been designed to give low-income families across India the knowledge and tools they need to save safely, reduce financial risk, and make informed, intelligent financial decisions. Preraka are key resources who help in executing this program by providing training to the customers.

• Accomplishing the set Targets for Enrolment, Certification and Savings accounts for the Customers by educating them about various financial products.
• Facilitate the access of necessary financial tools for the customers to help in financial planning Support the Branch Teams with necessary coordination with the customers.
• Maintaining and updating registers and MISs on time

SIZE OF THE ROLE

• 2,00,000 Budget to Manage Annually
• 3000+ Customers to train annually

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Educating and training the customers on various financial products and tools
• Converting the interested customers for various financial products of Ujjivan
• Facilitate the access of necessary financial tools for the customers to help in financial planning.
• Support the Branch Teams with necessary coordination with the customers.

Customer

• Impart trainings on the financial literacy programs to the customers to help them with better financial planning.
• Record and furnish the feedback from the customer to the Supervisors.
• Maintain good work relationship Ujjivan Branch Team and its Supervisors for smooth functioning of the FLP activities at allotted branches.

Internal Process

• Imparting training to beneficiaries
• Training branches on our programs when required.
• Maintenance of Registers and updating of MIS in time.
• Regular maintenance of accurate MIS and good reporting systems.

Learning and Performance

• Attending training as and when nominated for.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduate

Experience

• Fresher/ 1 year of experience

Certifications

• NA

Functional Skills

• Basic Computer knowledge
• Basic report writing skills.
• Excellent Communication skills
• Ability to train the beneficiaries who are uneducated or lacks basic education.
• Ability in Local language & Basic English
• Interest for actively engaging with communities.
• This job entails 100% travelling to field.

Behavioral Skills

• Strong communication skills
• Quality Interpersonal skills, and ability understand the requirement and provide explanations in detail.
• Must maintain a clean image and be professional in all approaches.
• Excellent interpersonal & communication skills
• Passion and desire towards training and sharing knowledge

Competencies Required

• Building Relationship
• Collaboration

KEY INTERACTIONS

INTERNAL

• Ujjivan Departments – Branch Banking Team and Regional Leadership

EXTERNAL

• Other NGOs or other organizations working in the Social Sector

PREPARED BY: Premkumar G

DATE: 16-08-2022

REVIEWED BY: Sachin Jadhav

DATE: 12-12-2023

LAST UPDATED BY: TM Team

DATE: 06-01-2024