Deputy Manager Call Center

Hrassistance India Consultancy Llp; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hrassistance India Consultancy Llp in Mumbai seeks an experienced Call Center Manager to oversee daily operations, monitor performance and drive results. You will lead a team handling inbound and outbound calls while coordinating 3rd party agency partners to meet KPIs and business objectives.

The ideal candidate has 6-10 years in a BPO environment, with proven leadership in a voice contact centre setting and a track record of achieving targets through process discipline and collaboration.

Qualifications

• 6-10 years of experience working in a BPO with experience of managing a voice contact centre team.

Responsibilities

• Monitor and oversee the proper functioning of Call Center producing results.
• Manager a team of call center agents including inbound and outbound calls in a timely manner.
• Managing 3rd party agency partners to drive KPIs in line with business goals.

Skills

Call center management

Team leadership

Job description

Role & responsibilities

The role holder will be required to monitor and oversee the proper functioning of Call Center.The candidate will be required to ensure the centre is performing at its best producing results.

Manager a team of call center agents which includes managing inbound and outbound calls in a timely manner.

Managing 3rd party agency partners to drive KPI's in line with the business goals.

Preferred candidate profile

6-10 years of experience working in a BPO with experience of managing a voice contact centre team.