Deputy General Manager - RCM

Huron; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Huron is seeking a DGM for Healthcare Operations in India to lead revenue cycle management projects and drive delivery excellence. You will coordinate with clients, manage risk and timelines, and mentor a multi-disciplinary team in a fast-paced environment.

The role demands strong communication, SLA knowledge, and the ability to align operational outcomes with business goals while working US shift timings.

Qualifications

• Experience in US healthcare BPO and revenue cycle management.
• Strong written and spoken English with neutral accent.
• Ability to manage a large team and attrition.
• Knowledge of SLA compliance and quality parameters.
• Willing to work in US shift timings.

Responsibilities

• Manage DGM responsibilities including planning, risk, and deliverables.
• Ensure SLA adherence and quality of output.
• Coordinate with client on process progress and updates.
• Oversee team performance reviews and action plans.
• Drive process improvements using Lean Sigma concepts.
• Maintain P&L awareness for the process.

Skills

Communication skills

English proficiency

Team handling

US shift experience

Revenue cycle knowledge

Tools

MS Excel

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer‑centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

The DGM is accountable for the success of all assigned transition projects. He/she is responsible for an array of activities including initializing, planning and implementation, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed in a timely manner with high customer satisfaction.

JOB DETAILS:

• Good comm skills with neutral accent
• Good English Written and Listening skills
• Willing to work in US shift timings
• Primary responsibilities

Customer related

• Keep abreast with the process of revenue cycle management (AR) in the healthcare industry.
• Demonstrates thorough knowledge of the job.
• Demonstrates good understanding of the performance SLA’s and meet the SLA’s.
• Understand all binding laws and regulations related to the project.
• Developing in depth knowledge base among the team members relating to domain and process.
• Financials related
• Responsible for driving quality improvement initiatives to ensure avoidance of penalty.
• Should manage the P&L for the process.

People related

• Good communication skills, interpersonal skills and excellent team handling skills.
• Attrition Management
• Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.
• Conduct individual performance reviews and propose the required action plan.
• Active involvement in disciplinary issues arising out of the team.

Process related

• Ensure project meets all the required Quality parameters internal and external
• Implement efficiency improvement projects by deploying lean sigma methodology
• Ensure all MIS reports go on time.
• Participation in conference calls on subject matters whenever necessary.
• To be able to take on additional responsibilities for the team if required.
• Monitoring and assisting the quality of the work done by the team.
• Updating management on team performance.
• Co coordinating with the client on process related issues and updates.
• Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.
• Client coordination on overall process progress and monitoring of issues.
• Secondary responsibilities (if any)
• Customer related
• Financial related
• People related
• Ability to work with a diverse population.
• Ensure the process follows strict adherence to the process workflow and apt behavior is observed.
• Ensure good leaders are developed.
• Final point of Escalation of issues concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance.
• Handling disciplinary issues and administrative issues of the project.
• Put forth queries concerns of the BUH and address accordingly.
• Ensure the skill inventory of the project.
• Counseling of team members on improving Quality & productivity.
• Reviewing continuous quality improvements processes.
• Knowledge
• Knowledge in US healthcare industry and experience in RCM AR process is preferred
• Team handling skills is a mandate .
• Skills Knowledge of basic necessary computer applications.
• Attitude Have a positive attitude.
• Domain expertise, if any Healthcare BPO industry

Position Level

Manager

Country

India