Deputy Branch Manager

IDFC FIRST Bank; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Idfc First Bank Limited is seeking a Deputy Branch Manager in Pune to lead daily branch operations, ensure compliance, and deliver high-quality customer service. The role focuses on building relationships with dealers and local communities to drive business volumes and ensure operational excellence through technology-driven practices.

You will oversee audits, coach staff, and implement action plans to increase product penetration and profitability while expanding the branch footprint in a

Qualifications

• Graduate in any discipline.
• MBA in Finance preferred.

Responsibilities

• Manage day-to-day branch operations with adherence to policies and procedures.
• Deliver best-in-class customer service and resolve queries promptly.
• Lead branch audits and ensure closure of audit observations.
• Develop action plans to drive profitability through branch operations and cross-selling.
• Stay updated on product offerings to provide relevant advice to customers.
• Ensure smooth functioning of the branch in line with banking norms and standards.
• Drive branch sales targets and acquisition of new accounts while expanding relationships.

Skills

Leadership

Team management

Relationship management

Customer service

Cross-selling

Strategic thinking

Audit handling

Operational risk management

Digital enablement

Process automation

Talent attraction

English fluency

Education

Bachelor's degree

MBA in Finance

Job description

Job Requirements

About the Role

The Deputy Branch Manager is a leadership role within the Retail Banking business, responsible for managing and scaling branch operations to achieve growth targets. The role involves overseeing daily administration, ensuring compliance, and delivering high-quality customer service. A key aspect of the role is building strong relationships with local dealers and business communities to drive business volumes and position the bank as their preferred financial partner. The incumbent is accountable for expanding the branch footprint, increasing product penetration, and ensuring operational excellence through cost-effective and technology-driven practices.

Key Responsibilities

Primary Responsibilities

• Manage day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures.
• Deliver best-in-class customer service and ensure timely resolution of customer queries and issues.
• Lead and complete branch audits conducted by external auditors and ensure closure of audit observations.
• Develop and implement action plans to drive profitability through branch operations and cross-selling.
• Stay updated on product offerings to provide relevant advice to customers.
• Ensure smooth functioning of the branch in line with banking norms and operational standards.
• Monitor branch sales targets and drive acquisition of new accounts while expanding existing relationships through financial products and services.

Secondary Responsibilities

• Oversee manpower planning, recruitment, and training for both on-roll and off-roll employees to build a high-performing team.
• Provide coaching, development, and guidance to branch personnel to enhance performance.
• Evaluate and implement new initiatives across offerings, channels, and processes to improve operational efficiency.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate preferred – MBA in Finance.

Experience

• Minimum7yearsof relevant experience in banking or allied financial services.

Skills and Attributes

• Strong leadership and team management capabilities.
• In-depth knowledge of retail banking operations and compliance.
• Excellent customer service and relationship management skills.
• Strategic thinking with a focus on execution and results.
• Ability to drive sales and cross-sell financial products.
• Proficiency in audit handling and operational risk management.
• Commitment to digital enablement and process automation.
• Ability to attract and retain top talent in a fast‑paced environment.
• Fluent in English with strong business communication skills.