Branch Manager

Idfc First Bank Limited; Mumbai; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks a Branch Manager to lead the branch team, drive business growth, ensure compliance, and deliver exceptional customer service. The role demands strategic thinking, performance tracking, and cross-functional collaboration to meet targets and enhance the customer experience.

The ideal candidate brings 10+ years in retail banking with at least 2 years in a leadership position, plus strong leadership, communication, and analytical skills.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• Postgraduate qualifications (MBA) preferred.
• Minimum 10 years in retail banking with 2+ years in a managerial role.

Responsibilities

• Oversee daily branch operations including customer service, sales and staff management.
• Develop and implement strategies to achieve branch targets and business goals.
• Monitor branch performance and take corrective actions as needed.
• Promote bank products and services while maintaining regulatory compliance.
• Lead, coach, and motivate branch staff to meet performance goals.
• Prepare periodic reports for senior management.

Skills

Leadership

Team management

Sales target achievement

Data-driven decisions

Banking knowledge

MS Office

Banking software

Regulatory compliance

Customer relationship management

Education

Bachelor's in Business Administration

Finance

MBA (preferred)

Tools

Microsoft Office

Banking software

Job description

Job Requirements

About the Role

The Branch Manager at IDFC FIRST Bank is a leadership role within the Retail Banking division, responsible for managing the overall operations, performance, and customer experience of the branch. The role focuses on driving business growth, ensuring regulatory compliance, and delivering exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate across departments to achieve strategic objectives.

Key Responsibilities

Primary Responsibilities

• Oversee daily branch operations including customer service, sales, and staff management.
• Develop and implement strategies to achieve branch targets and business goals.
• Monitor branch performance metrics and take corrective actions where necessary.
• Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
• Ensure compliance with banking regulations and internal policies.
• Build and maintain strong customer relationships while promoting bank products and services.
• Lead, coach, and motivate branch staff to meet individual and team performance goals.
• Conduct regular performance evaluations and provide constructive feedback.
• Maintain a low attrition rate within the branch
• Ensure hiring is aligned as per the manpower budgets
• Collaborate with cross-functional teams to enhance customer experience and drive growth.
• Address customer complaints and resolve issues promptly and professionally.
• Prepare and submit periodic reports on branch activities and performance to senior management.

Secondary Responsibilities

• Support initiatives to improve operational efficiency and service quality.
• Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.

What We Are Looking For

Education

• Bachelor’s degree in business administration, Finance, or a related field.
• Postgraduate qualifications (e.g., MBA) are preferred.

Experience

• Minimum of 10 years of experience in retail banking.
• At least 2 years in a managerial or leadership role within a banking environment.

Skills and Attributes

• Strong knowledge of banking products, services, and operations.
• Proven leadership and team management capabilities.
• Orientation and ability to meet and exceed sales targets.
• Analytical mindset with the ability to make data-driven decisions.
• Thorough understanding of banking regulations and compliance standards.
• Proficiency in Microsoft Office and banking software.
• Flexibility to work extended hours and travel as required.
• Fluent in English with strong business communication skills.