Department Manager

SupportFinity™; Goa; On-site; INR 600,000 - 800,000; Full time

Job summary

SupportFinity™ in Goa, India is seeking a Department Manager to oversee all operations within the assigned department. The role involves driving sales performance, managing staff, and maintaining brand standards.

The ideal candidate should have 3-5 years of retail experience, preferably in fashion, and a proven track record of achieving sales targets. Responsibilities include team management, customer service excellence, and inventory management.

Qualifications

• 3-5 years of retail experience, with at least 2 years in a supervisory or management role.
• Fashion retail experience strongly preferred.
• Proven track record of achieving sales targets.

Responsibilities

• Achieve and exceed monthly, quarterly, and annual sales targets for the department.
• Recruit, train, and onboard new team members.
• Execute visual merchandising guidelines according to company standards.
• Oversee inventory levels and coordinate with buying teams.
• Lead by example in delivering outstanding customer service.
• Ensure compliance with company policies and health and safety regulations.

Skills

Sales and Business Performance

Team Management

Customer Service Excellence

Inventory Management

Job description

Department Manager position overseeing all operations within the assigned department, driving sales performance, managing staff, and ensuring exceptional customer experiences while maintaining brand standards and operational excellence.

Responsibilities

• Sales and Business Performance: Achieve and exceed monthly, quarterly, and annual sales targets for the department. Analyze sales reports and KPIs to identify trends and opportunities for growth. Implement strategies to maximize revenue, including upselling and cross-selling initiatives. Monitor competitor activity and market trends to maintain competitive positioning. Manage markdowns and promotional activities to optimize profitability.
• Team Management and Development: Recruit, train, and onboard new team members. Create staff schedules ensuring adequate floor coverage during peak times. Conduct regular performance reviews and provide constructive feedback. Set individual and team sales goals and monitor progress. Foster a positive, motivated team environment that encourages professional growth. Address employee relations issues and disciplinary matters as needed.
• Visual Merchandising and Store Standards: Execute visual merchandising guidelines according to company standards and seasonal directives. Ensure the department is well-presented, organized, and customer-ready at all times. Coordinate product placement to maximize visibility of new arrivals and key items. Maintain cleanliness and organization of the sales floor, fitting rooms, and stockroom.
• Inventory and Stock Management: Oversee inventory levels and coordinate with buying teams on replenishment needs. Conduct regular stock counts and reconcile discrepancies. Minimize shrinkage through effective security measures and stock control. Manage stock transfers, returns, and damaged goods processing. Ensure accurate ticketing and pricing of merchandise.
• Customer Service Excellence: Lead by example in delivering outstanding customer service. Handle complex customer complaints and resolve issues professionally. Build lasting customer relationships to encourage repeat business and loyalty. Ensure all team members are trained in product knowledge and customer engagement.
• Operations and Administration: Ensure compliance with company policies, procedures, and health and safety regulations. Manage department budget and control operational costs. Process transactions and handle cash management procedures. Maintain accurate records and complete administrative tasks in a timely manner. Collaborate with other department managers and store leadership.

Experience and Qualifications

• 3-5 years of retail experience, with at least 2 years in a supervisory or management role
• Fashion retail experience strongly preferred
• Proven track record of achieving sales targets