Demand Planner

Hitachi Energy; Vadodara; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Hitachi Energy in Savli/Maneja, Vadodara, India, is seeking an Order Management Specialist for the High Voltage Business to manage end-to-end orders from booking to dispatch, including export documentation, across multiple countries.

The role requires 8–10 years in order management, SAP experience, strong English communication, and the ability to coordinate with Sales, Operations, and Supply Chain teams.

Qualifications

• Bachelor's degree in Electrical Engineering with 8–10 years of experience.
• Experience in order handling / order management.
• Switchgear industry experience is a plus.
• Excellent communication skills in English.

Responsibilities

• Manage orders across customers in multiple countries from booking to dispatch and delivery.
• Coordinate with factory to ensure delivery requirements are fulfilled.
• Resolve customer issues by coordinating with Sales, Operations, and Supply Chain teams.
• Responsible for sales and operations planning for customers.
• Maintain proactive customer relations and ensure a positive experience throughout the process.
• Prepare and analyze regular statistics (e.g., forecast) using available tools.

Skills

Order handling

Multi-tasking

Analytical thinking

English communication

Education

Bachelor's in Electrical Engineering

Tools

SAP

MS Office

Export documentation

Job description

The Opportunity

Hitachi Energy is currently looking for an Order Management Specialist for the High Voltage Business to join their team in Savli/Maneja, Vadodara, India. This team seeks a skilled and motivated individual. Hitachi Energy is a leader in high-voltage technology, offering a wide range of high-voltage products up to 1,200-kilovolt (kV) helping enhance the safety, reliability and efficiency of power networks while minimizing environmental impact. Our technology leadership continues to facilitate innovations in power transmission, enabling smart grids and enhancing eco-efficiency. Hitachi Energy’s EconiQ high-voltage portfolio eliminates SF6 with reliable and scalable solutions for the lowest carbon footprint. The EconiQ line has achieved two world's first - the replacement of SF6 in existing high-voltage equipment called EconiQ retrofill and the breakthrough SF6-free 420 kV circuit-breaker. Hitachi Energy has placed sustainability at the heart of its Purpose and is advancing a sustainable energy future for all. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills.

How You’ll Make An Impact

• Manages or performs work across customers in multiple countries related to orders and execution of the orders.
• An Experienced Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
• Co-ordinate with factory to ensure customers deliveries requirements are fulfilled.
• Problems faced are difficult but typically not complex. Need excellent problem-solving skills.
• May influence others within the job area through explanation of facts, policies and practices.
• The responsibilities for this position include, but are not limited to, the following:
• Responsible for all the customers' orders for the assigned Area - from order booking to dispatch and delivery to customer place including export documentation/ invoicing knowledge.
• Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Sales & operations Planning: Responsible for sales and operations planning for customers.
• Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
• MIS: Responsible for monthly reporting for order & revenue.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelors in electrical engineering with 8-10 years of experience
• Experience in Order handling / Order management. Experience in Switchgears industry is added advantage.
• Excellent communications skills. Good hold on English.
• Analytical and problem-solving skill with ability to manage multiple tasks.
• Handled Export order execution.
• Must be familiar with SAP environment.
• Well versed with MS Office
• Proficiency in both spoken & written English language is required