Dell Technologies Looking for Senior Technical Support Technician at Hyderabad, Telangana

Dell Technologies; Hyderabad; On-site; INR 3,00,000 - 9,00,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Technician to join their dynamic team in Hyderabad. In this role, you will tackle complex challenges, ensuring customers receive top-notch service and solutions to maximize their IT investments. With a focus on operational excellence and quality closures, you will have the opportunity to mentor fellow team members and make a significant social impact. If you thrive under pressure and are passionate about customer service, this is the perfect opportunity to advance your career in a supportive and innovative environment.

Qualifications

• Minimum 2 years of experience in technical support roles.
• Strong problem-solving and troubleshooting skills required.

Responsibilities

• Solve complex customer problems and provide exceptional service.
• Mentor and coach team members while driving operational excellence.

Skills

Customer Service

Problem Solving

Troubleshooting

Phone Etiquette

Operational Procedures

Tools

Job-associated Databases

Job description

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technician on our Product Services team in Hyderabad to do the best work of your career and make a profound social impact.

What you’ll achieve:

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Have the opportunity to mentor and coach other team members

Here’s what we are looking for with this role:

Essential Requirements:

• Minimum of 2 years of related experience
• World-class customer service, phone etiquette and work ethic
• Ability to excel under pressure
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

Desirable Requirements:

• Experience with job-associated databases or software

Application closing date: 19 December 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.