Dell Technologies India Hiring for Call Center Officer – Work from home at Kolkata, West [...]

Dell Technologies India; Kolkata; Remote; INR 2,50,000 - 6,00,000; Part time

Job summary

An established industry player is seeking a passionate Call Center Officer to join their remote team. This part-time role offers flexibility and the opportunity to enhance your skills while providing exceptional customer service. You will be responsible for handling customer inquiries, maintaining records, and collaborating with team members to ensure a seamless experience. If you thrive in a dynamic environment and are eager to make a difference, this position is perfect for you. Join a company that values diversity and offers training opportunities, and take your career to the next level!

Benefits

Training and Development Opportunities

Remote Work Flexibility

Relocation Allowance

Travel Opportunities

Qualifications

• 4+ years of experience in a call center or customer service role.
• Strong communication skills and attention to detail.

Responsibilities

• Handle inbound and outbound customer calls to resolve inquiries.
• Maintain detailed records of customer interactions.

Skills

Customer Service

Communication Skills

Attention to Detail

Planning Skills

Tools

CRM Systems

Basic Computer Applications

Job description

Dell Technologies India–Kolkata, West Bengal

About 3 hours ago, from GrabJobs

Job Description:

We are looking for a motivated and confident individual to join our team as a Call Center Officer at Dell Technologies India. This is a part-time, work-from-home position based in Kolkata, West Bengal, IN. The ideal candidate will have at least 4 years of experience in a similar role and possess a passion for providing excellent customer service.

Responsibilities:

1. Handle inbound and outbound calls from customers to address their inquiries and resolve any issues.
2. Provide accurate information about our products and services to customers.
3. Maintain detailed records of all customer interactions and transactions.
4. Collaborate with other team members to ensure a seamless customer experience.
5. Meet and exceed individual and team performance targets.
6. Provide feedback to management on ways to improve processes and customer satisfaction.

Requirements:

1. Confident and passionate about delivering exceptional customer service.
2. Strong planning and attention to detail skills.
3. Excellent communication skills both verbal and written.
4. Ability to work independently and as part of a team.
5. Knowledge of basic computer applications and CRM systems.
6. Flexibility to work a part-time schedule including evenings and weekends.

Benefits:

1. Training and professional development opportunities to enhance your skills.
2. Relocation allowance for eligible employees.
3. Travel opportunities to attend conferences and training sessions.
4. Opportunity to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement:

Dell Technologies India is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status.

Deadline to apply: ********

Join our team and make a difference in the world of technology with Dell Technologies India!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:

This job has the following work schedule:
Flexible

Benefits & Perks:

This job has the following benefits:
Remote work flexibility

This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.