DELL Hiring For Technical Support -Network Engineer at Bengaluru / Bangalore

Job Description:

Technical Support Engineer
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.
Join us as a Technical Support Network Engineer on our Product Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve:
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
You will:

1. Resolve issues while working closely with multi-functional teams
2. Provide feedback to Engineering for improving product quality and reliability
3. Determine priority levels while negotiating and setting expectations with customers
4. Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
5. Drive excellence through quality closures and proper escalation of issues

Take the first step towards your dream career:
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

1. 3 to 5 years of experience in a previous technical support role
2. First-rate interpersonal skills, phone etiquette, and work ethic
3. Ability to work under pressure with calmness and composure
4. Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

Desirable Requirements:

1. Bachelor’s degree
2. Data center experience
3. Databases (Oracle, DB2, Sybase, SAP IQ, Lotus notes, MySQL, Hana, and BRTools)

Application closing date: 14 March 2022