DELL Hiring For Senior Technician, Technical Support (I4) at Remote

DELL; India; Remote; INR 1,00,000 - 4,50,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Support Technician, where you will provide world-class service and support to customers. This role allows you to tackle complex challenges, enhance customer satisfaction, and contribute to operational excellence. You will work closely with a skilled team, mentoring others while driving efficiencies and maximizing IT investments for clients. If you thrive in a dynamic environment and are passionate about technology and customer service, this position offers you the chance to make a significant impact in the tech industry, all while working remotely from India.

Qualifications

• Minimum 2 years of experience in technical support.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Solve complex customer problems and meet high expectations.
• Drive operational excellence through quality issue management.

Skills

Customer Service

Problem-Solving

Troubleshooting

Phone Etiquette

Tools

Job-associated databases/software

Job description

Job Description:

Senior Technical Support Technician
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Senior Technician on our Product Services team in India (Remote) to do the best work of your career and make a profound social impact.

What you’ll achieve:

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

1. Solve complex problems for customers and be on top of ambitious expectations
2. Partner closely with customers while communicating proactively regarding overall progress of queries
3. Exhibit first-class customer service
4. Drive operational excellence through quality closures and efficient management of issues
5. Have the opportunity to mentor and coach other team members

Take the first step towards your dream career:

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

1. Minimum of 2 years of related experience
2. World-class customer service, phone etiquette and work ethic
3. Ability to excel under pressure
4. Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements:

1. Experience with job-associated databases or software

Application closing date:

8th November 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.