Delivery Solutions Architect

United States Digital Space LLC; Mumbai; Hybrid; INR 400,000 - 750,000; Full time

Job summary

United States Digital Space LLC is seeking a Delivery Solutions Architect (DSA) to drive growth and oversee post-sale technical leadership across the company data workloads for strategic customers. You will collaborates with sales, field engineering, and executives to accelerate adoption and ensure customer success.

The role blends technical leadership with commercial accountability, reporting to a DSA Manager in Field Engineering.

Qualifications

• 10+ years of experience accountable for technical project delivery within Data and AI.
• Programming experience in Python, SQL or Scala.
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role.
• Understanding of solution architecture related distributed data systems.
• Understanding how to attribute business value and outcomes to project deliverables.
• Technical program or project management including account, stakeholder and resource management accountability.
• Experience resolving escalations with senior customer executives.
• Experience conducting discovery workshops, creating strategic roadmaps, and delivering complex programmes.

Responsibilities

• Lead post-technical win strategy and execution for strategic use cases across accounts.
• Be the technical lead across multiple teams and stakeholders to ensure onboarding, enablement, success and go-live.
• Serve as first contact for technical issues related to production/go live status of use cases.
• Coordinate with Shared Services, Education, Onboarding/Technical Services and Support to deliver tasks.
• Create and execute a point-of-view to accelerate use cases into production with PS engagement.
• Engage with Product and Engineering for new product innovations, previews and upgrades.
• Develop execution plans covering all customer-facing technical roles and work streams.

Skills

Python

SQL

Scala

Pre-sales

Customer success

Program management

Travel up to 30%

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Job description

CSQ427R264

At the company, we are on a mission to empower our customers to solve the world’s toughest data problems by utilising the the the company Data Intelligence Platform.

As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the the company platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on the company workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers’ stakeholders, building executive relationships, orchestration of other focused/ specialised teams within the company, and creating and driving plans and strategies for the company colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all the company products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers

• Lead the post-technical win technical account strategy and execution plan for the majority of the company use cases within our most strategic accounts

• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume the company

• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations

• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise

• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals

• Navigate the company Product and Engineering teams for new product Innovations, private previews and upgrade needs

• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:

• Main use cases moving from ‘win’ to production

• Enablement / user growth plan

• Product adoption (strategy and activities to increase adoption of the company’ Lakehouse vision)

• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)

• Executive and operational governance

• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 10+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers

• Programming experience in Python, SQL or Scala

• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role

• Understanding of solution architecture related distributed data systems

• Understanding of how to attribute business value and outcomes to specific project deliverables

• Technical program, or project management including account, stakeholder and resource management accountability

• Experience resolving complex and important escalation with senior customer executives

• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects

• Track record of overachievement against quota, Goals or similar objective targets

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience

• Can travel up to 30% when needed

About the company

the company is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the the company Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, the company offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow the company on LinkedIn, X, YouTube, and Instagram.

**Benefits

**At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

ComplianceIf access to export-controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.