Delivery Project Manager

Luxoft; Pune District; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Luxoft is seeking an experienced line manager to grow its delivery organization in India. You will lead teams up to 50 people, drive delivery quality, client engagement, and recruitment, translating business goals into actionable plans and monitoring risks.

This role emphasizes people management and operational leadership over technical delivery, with close collaboration with client success and cross-functional teams to ensure high employee morale and consistent service levels.

Qualifications

• 8+ years experience in Project/Service Manager roles focusing on staff and client management.
• Proven track record managing teams of 50+ FTE in outsourcing/offshore environments.
• Strong communication with team members, customers, and senior management.
• Proactive, responsive, and able to grow professionally. Strong soft skills.
• Ability to present solutions to large audiences and drive innovative team morale.

Responsibilities

• Drive delivery, quality, and productivity for global delivery teams in India.
• Oversee recruitment and hiring pipeline, with regular reporting and client satisfaction focus.
• Coordinate with project teams up to 50 people and stakeholders; support growth.
• Lead with motivation, resource planning, coaching, and performance management.
• Provide daily operational support, manage staff queries, and implement action plans.

Skills

People management

Recruitment

Client management

SDLC understanding

Vendor management

Job description

Project Description:

We are looking for an experienced line manager who will be focused on supporting growth of our delivery organization in India with people management, recruitment, delivery tracking, and developing relationships with clients. We are looking for strong people person and strong client engagement skills, with mature ability to transform business goals into actionable plan and execute independently while proactively managing risks and obstacles. There are no direct technical/delivery projects involved with this role.

Responsibilities:

You will drive delivery, quality, and productivity in global delivery teams for the global Swiss bank in India, actively supporting new business growth.

• Identifying customer needs and overseeing service delivery within the business context
• Recruitment process initiation and driving. Hiring pipeline tracking and regular reporting. Focus on Client satisfaction while managing Client expectations.
• Liaise with project teams up to 50 people, and internal/external stakeholders, with the possibility of further growth
• Leadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching and team/project performance
• Providing daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals
• Ensuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control
• Working closely with Luxoft Customer Success Manager to achieve project's business goals
• Monitoring and measuring the mood of team members and ensuring effective support

Mandatory Skills Description:

• Previous experience working as a Project/Service Manager, Resource Manager, or in a similar role related to staff and client management (8+ years)
• People Management and recruitment experience, proven record of sustaining a team size of 50+ FTE in an outsourcing / offshore setup in a global corporate environment
• Ability to efficiently and effectively communicate with team members, customer representatives, and senior management
• Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills
• Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated
• Understanding of SDLC
• Hands-on Vendor / Client management experience

Nice-to-Have Skills Description:

• Experience in working in finance, banking, or telecom is highly desirable
• AI literacy, prompt engineering, habit of using corporate AI tools (i.e., Copilots) while maintaining Ethical AI guardrails
• ITIL certificate

Languages:

• English: C2 Proficient