Delivery Operations Specialist

Accenture in India; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Delivery Operations Specialist in India with 7-11 years of experience to manage end-to-end cataloging, vendor onboarding, and amendments. You will handle queries, coordinate with users and suppliers, and drive timely resolutions while maintaining SLA adherence.

Proficiency in SAP-S4 HANA and ServiceNow is preferred. This role focuses on procurement operations, process documentation, and user training.

Qualifications

• Graduation in any field.
• Strong analytical abilities and problem solving.
• Experience in vendor management and procurement processes.
• Proficient with SAP-S4 HANA and ServiceNow.

Responsibilities

• Own end-to-end cataloging, vendor onboarding and amendments.
• Respond to process queries and provide timely resolutions.
• Coordinate with end users and suppliers to investigate issues.
• Train new joiners and report daily metrics.
• Ensure SLAs, compliance, and policy adherence.
• Drive process improvements and standardization.

Skills

Analytical

Interpersonal skills

Multi-tasking

Communication

Education

Graduation (any stream)

Tools

SAP-S4 HANA

ServiceNow

MS Office

Job description

Skill required:

Enablement - Category Management Strategy

Designation:

Delivery Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Subject Matter Expert having End to end knowledge on cataloging, Vendor onboarding, and amendment
• Handling queries regarding the process
• Connecting with End user or supplier to investigate and find a resolution
• Addressing the Helpdesk queries regarding cataloging, Vendor onboarding, and amendment in a timely manner
• Training new joiners & reporting daily metrices
• Act as a single point of expertise for all vendor-related processes, providing timely guidance and resolution to stakeholders and team members
• Ensure adherence to defined SLAs, compliance standards, and organizational policies across vendor management activities
• Strengthen process efficiency by identifying gaps, proposing improvements, and driving standardization initiatives
• Promote adoption of tools, automation, and best practices to improve process efficiency and reduce manual effort

What are we looking for?

• Graduation any stream
• Good computer literacy (e.g. Word, Excel and PowerPoint).
• 5-7 years as a lead in middle sized or large Procurement Operations engagement
• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers, customers on a regular basis)
• Analytical background
• Knowledge of SAP-S4 Hanna, Procurement ERP
• Knowledge Ticketing tool - Service now
• Vendor Master data Management
• Cataloging and Vendor management knowledge understanding the up-stream and the downstream process
• Multi-tasking and problem-solving mindset

Roles and Responsibilities:

• To be accountable for maintaining quality and service standards to support the overall Accenture-Client(s) relationship and to deliver continuous improvement
• Excellent written, verbal and presentation communication skills.
• Finding solution to critical problems
• Work with different departments to get the query resolved in a timely manner
• Analysing daily dashboards, reports to find out critical stakeholder, query and work toward resolution
• Working on a ticketing tool
• Training or providing refreshers to existing or new employees in the team
• Support in other Accenture Operations areas: Operational Excellence, Maintaining Dashboards, Reporting
• Maintain Client Data Protection standards
• Quick learning & full usage of project specific tools and templates
• Develop and maintain SOPs, process documentation, and knowledge repositories for standardization
• Conduct quality checks and periodic audits to ensure adherence to defined processes
• Provide actionable feedback to team members and contribute to team capability development
• Prepare and present reports, dashboards for leadership reviews
• Act as the escalation point for complex or high-impact vendor issues and drive resolution within agreed timelines