Delivery Operations Senior Analyst-Voice

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Accenture is seeking a Delivery Operations Senior Analyst focused on Financial Planning & Analysis (FP&A) in India. The role involves handling incidents and responding to finance-related inquiries from US retail and trade marketing customers, ensuring accurate data and timely resolution.

Qualified candidates have a graduation and 5–8 years of analyst experience, with strong Microsoft Office skills. The position emphasizes clear communication, working under pressure, and analytical thinking to

Qualifications

• Any Graduation.

Responsabilités

• Handle incidents (tickets) and make inbound/outbound calls for retailers contracted with the Client.
• Respond to finance‑related inquiries from US retail and trade marketing customers; resolve inquiries about contracts, payments, payment dates, products, promotions, discounting payments and adjustments.
• Manage incident tickets with accurate categorization and timely escalation to internal teams.

Formation

Graduation

Outils

Microsoft Office

Description du poste

Skill required: Financial Planning & Analysis – Financial Planning and Analysis (FP&A)

Designation: Delivery Operations Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

The role is responsible for handling incidents (tickets) and making inbound/outbound calls for retailers contracted with the Client and their sales representatives and to respond to finance‑related inquiries from US retail and trade marketing customers. Resolve inquiries about contracts, payments, payment dates, products, promotions, discounting payments and adjustments among others. Manage incident tickets, ensuring accurate categorization and timely escalation to internal teams.

What are we looking for?

Technical Skills: Intermediate knowledge of Microsoft Office (Excel & Outlook).

Experience: At least 3-5 years in an analyst or similar role, preferably in finance or trade payment processes. Experience to work in 3rd Party culture, improve processes to provide more effective results.

Soft Skills: Effective communication and interpersonal skills, ability to work under pressure, and analytical thinking.

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower‑complexity problems
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Ensure compliance with KPIs and data privacy standards
• Drive continuous improvement to enhance efficiency and customer satisfaction work
• Prepare and deliver recurring reports with precision and timeliness

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture