Delivery Operations Associate Manager

Accenture; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture is seeking a Delivery Operations Associate Manager to lead multi‑channel marketing delivery, including localization of global templates and governance across campaigns.

You will collaborate with offshore Digital Project Managers, work with local client marketing leads, and drive end-to-end campaign delivery for Web, Social and Mobile across markets.

Qualifications

• Knowledge of Pharma industry and marketing in highly regulated environments.
• Multi-channel digital marketing experience.
• Ability to understand and translate marketing analytics reports.
• Platform experience with AEM and Adobe Campaign.
• Marketing account management experience with client-facing.
• Understanding of Digital Delivery processes and capabilities.
• Knowledge of global, regional and local digital objectives and strategy.
• Cross-cultural awareness and international experience.
• Relationship management and executive reporting skills.
• Experience in Digital Project Delivery (Web, Social, Mobile) and Digital Analytics.

Responsibilities

• Balance marketing complexity with available resources and drive performance at scale.
• Engage with market brand and Engagement leads to support local strategy.
• Orchestrate end-to-end delivery of campaigns, including localization of templates.
• Extract assets from the Library for local teams.
• Drive service adoption, local insights, and best practices.
• Translate analytics into recommendations to optimize campaigns.
• Ensure translation of assets to local markets and complete briefing documents.
• Coordinate with agencies and regulatory reviewers.
• Maintain relationships with local client marketing leads and travel for meetings.
• Prioritize and adapt for local teams with changing priorities.
• Interface with offshore Digital Project Managers to manage priority and service levels.
• Ensure timely delivery of service and campaign reports.
• Facilitate service introduction and change confirmation for local opportunities.
• Manage governance, scheduling, reporting inputs and action tracking.

Skills

Marketing Operations

Digital Project Mgmt

Education

Graduation

Tools

AEM

Adobe Campaign

Job description

Skill required: Marketing Operations - Digital Project Management

Designation: Delivery Operations Associate Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Responsibilities

• Help balance increased marketing complexity and diminishing marketing resources.
• Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale.
• Engage in regular touch points with market brand and Engagement leads, and at strategic level to support local brand strategy.
• Orchestrate end-to-end delivery of campaigns including localization of global templates.
• Extract assets from the Library for local teams.
• Drive service adoption, local insights, MCM expertise & best practice guidance.
• Translate analytics and performance reports into recommendations to optimize current and future campaigns.
• Ensure translation of assets to local markets and complete campaign briefing documents.
• Coordinate with strategic and print agencies and medical regulatory reviewers.
• Maintain close business relationship with local client marketing leads, including travel for business meetings.
• Prioritize & adapt for local teams with changing priorities.
• Interface with offshore Digital Project Managers to ensure correct priority and service levels.
• Ensure timely delivery of service and campaign reports.
• Facilitate service introduction & change confirmation focusing on local market opportunities.
• Manage governance, scheduling, reporting inputs and action tracking.

Qualifications

• Knowledge of Pharma industry and marketing in highly regulated environments.
• Multi-channel Digital Marketing experience.
• Ability to understand and translate marketing analytics reports.
• Platform experience (especially AEM, Adobe Campaign).
• Marketing Account Management experience (client-facing).
• In-depth understanding of Digital Delivery processes, tactics and capabilities.
• Knowledge of global, regional and local digital objectives and strategy.
• Connected across Digital Delivery teams and stakeholder groups.
• Awareness of digital trends.
• Cultural awareness and international experience.
• Relationship management experience.
• Communication and Executive Reporting skills.
• Digital Project Delivery (Web, Social, Mobile) skills.
• Digital Analytics experience.
• Digital Strategy experience.

Roles and Responsibilities

• Analyze and solve moderately complex problems using existing methods and developing new solutions.
• Align with strategic direction set by senior management.
• Interact with supervisors, peers, and client teams.
• Work independently, require minimal guidance.
• Make decisions that impact team and occasionally other teams.
• Manage small teams or work efforts at client or within Accenture.
• May work in rotational shifts.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.