Delivery Operations Analyst

GEOCONCEPT INDIA PRIVATE LIMITED; Chennai District; On-site; INR 417,000 - 1,278,000; Full time

Benefits offered by this job

Cell phone reimbursement

Flexible schedule

Food provided

Paid sick time

Job summary

GEOCONCEPT INDIA PRIVATE LIMITED in Chennai is seeking a Service Delivery Ops Analyst to manage client queries, monitor SLAs, and optimize delivery performance. The role emphasizes data-driven improvements and stakeholder support.

You will analyze data, create dashboards, and maintain SOPs to enhance efficiency, while coordinating with teams to resolve complex bottlenecks and ensure accurate reporting. Working in person, you will help formalize processes, track KPIs, and ensure compliance with

Responsibilities

• Process adherence to SOPs and client delivery guidelines.
• Track KPIs, generate weekly/monthly performance reports.
• Troubleshoot inquiries and resolve operational bottlenecks.
• Analyze data to drive continuous process improvements.

Job description

A Service Delivery Ops Analyst manages and resolves client queries, monitors operational metrics, and ensures service level agreements (SLAs) are met. They analyze data, streamline processes, create dashboards, and maintain standard operating procedures (SOPs) to enhance overall delivery efficiency.

Core Responsibilities

• Process Management: Adhere to and document process maps/SOPs to ensure 100% compliance with client delivery guidelines.
• Performance Reporting: Track KPIs, provide insights for Weekly/Monthly Business Reviews, and generate performance reports.
• Client & Stakeholder Support: Troubleshoot inquiries, resolve operational bottlenecks, and elevate complex issues to senior management.
• Data Analysis: Analyze operational data to solve complex problems, reconcile transactions, and drive continuous process improvements.

Pay: ₹416,599.84 - ₹1,277,707.62 per year

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time

Work Location: In person