Delivery Manager L1

Wipro; Ahmedabad District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Wipro is seeking an experienced Program Manager to drive the overall technical transformation at the client end, overseeing cross-functional teams and multiple projects.

The role emphasizes strategy, governance, budgeting, and stakeholder engagement, with focus on automation, RPA, AI/GenAI, and digital transformation in banking operations.

Qualifications

• 5+ years in an upper-management role, preferably program management.
• Strong leadership, time management, facilitation, and organizational skills.
• Experience in Digital Transformation in Telecom order management and front office processes.

Responsibilities

• Collaborate with cross-functional teams and stakeholders to design end-to-end operations.
• Lead process improvement initiatives using data analysis and actionable recommendations.
• Drive large transformation initiatives including automation, RPA, AI/GenAI and CX tools.
• Oversee budgeting and funding channels for productivity.
• Manage project governance and ensure timely delivery.

Skills

Leadership

Time management

Stakeholder management

Digital Transformation

Process improvement

Education

Bachelor's degree in IT/Engineering

Tools

Genesys

SFDC

ServiceNow

Job description

Job Description:

Job description:

Job Description

Job Purpose:

Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end.

Objectives of this role:

• Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives.
• Develop program assessment protocols for evaluation and improvement of Digital Transformation projects.
• Maintain organizational standards of satisfaction, quality, and performance.
• Oversee multiple project teams, ensuring program goals are reached.
• Manage budget and funding channels for maximum productivity.

Roles and Responsibilities:

• Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
• Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards.
• Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc.
• Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
• Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
• Drive regular project meetings & ensure transformation initiatives are driven to completion.
• Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure.
• Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect
• Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer
• Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners.

Required skills and qualifications:

• 5+ years of experience in an upper-management role, preferably in program management.
• Exceptional skills in leadership, time management, facilitation, and organization.
• Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities.
• Experience in managing stakeholders (internal and external).
• Outstanding knowledge of change management principles and performance evaluation processes.

Good to have skills and Experience:

• PMP Certified is added advantage.
• Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc
• Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc.

Mandatory Skills: IT Operations Management
.

Experience: >10 YEARS
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Requirements: