Delivery Manager

Vilwaa Tech Enablers; Chennai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Vilwaa Tech Enablers in Chennai seeks a Delivery Manager to own end-to-end delivery of Insurance product implementations for onshore/global clients from our Chennai offshore team.

You will lead product configuration, rollout, and go-live delivery, manage stakeholders, and drive delivery governance, quality, and AI-assisted workflows to improve speed and reliability.

Strong experience in offshore delivery, client-facing roles, and KPI reporting is required to succeed.

Qualifications

• 12–16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery.
• 6–8 years managing offshore delivery/implementation teams reporting into onshore/global stakeholders.
• Mandatory: Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms).
• Proven strength in stakeholder management – client-facing experience is essential, not just internal team coordination.
• Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis).
• Demonstrated ownership of delivery governance and KPI reporting.

Responsibilities

• Own end-to-end delivery of Insurance product implementations – configuration, testing, UAT, and go-live.
• Ensure delivery meets SLAs, OLAs, KPIs, and client expectations.
• Establish ownership, accountability, and governance across implementation and engineering teams.
• Monitor delivery performance, identify risks, and initiate corrective actions.
• Drive delivery maturity through standardization, automation, process improvement, and best practices.
• Maintain coverage for business-critical rollouts with documented procedures and escalation mechanisms.
• Provide regular management reporting on implementation health, risks, issues, and improvements.
• Act as offshore point of contact for onshore/global client stakeholders and leadership.
• Lead governance calls and present delivery status with clarity.
• Build trusted relationships with client stakeholders; manage escalations end-to-end.
• Manage expectations across client, onshore leadership, offshore delivery team.
• Manage and grow team leads and implementation/delivery managers.
• Own capacity planning and resource allocation across implementation projects.
• Foster ownership and accountability; support career growth.
• Use AI tools in reporting, status updates, documentation, risk analysis.
• Champion AI-assisted workflows to improve speed and quality.
• Evaluate and recommend AI tools to streamline processes.
• Own weekly/monthly delivery reporting: SLA adherence, timelines, quality, risk, and client feedback.

Skills

Insurance Delivery

Stakeholder Management

Team Leadership

Capacity Planning

AI-Assisted Delivery

Delivery Governance

Job description

Role & responsibilities

The Role

Anoud is hiring a Delivery Manager to own end-to-end delivery of our Insurance product implementations for

onshore/global clients, working out of our Chennai offshore team. This is an application implementation delivery

role the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure

or platform operations. Strong stakeholder management is core to this role, as the person will be the primary bridge

between onshore business/client stakeholders and the offshore implementation team.

Key Responsibilities

1. Insurance Product Implementation & Delivery Management

• Own end-to-end delivery of Insurance product implementations – configuration, testing, UAT, and go-live
• Ensure delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations
• Establish clear ownership, accountability, and governance across implementation and engineering teams
• Monitor delivery performance, identify implementation risks, and initiate corrective actions
• Drive delivery maturity through standardization, automation, process improvement, and implementation best practices

• Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms

• Maintain a strong focus on delivery quality, client satisfaction, and product reliability
• Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives

2. Stakeholder Management (Core Strength Required)

• Act as the primary offshore point of contact for onshore/global client stakeholders and leadership
• Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence

• Build and maintain trusted, long-term relationships with client stakeholders across business and technology
• Own escalations end-to-end – fast resolution, transparent and proactive communication
• Manage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team)

3. Team & People Management

• Manage and grow team leads and implementation/delivery managers
• Own capacity planning and resource allocation across implementation projects
• Build a culture of ownership and accountability; support career growth and succession planning

4. AI-Enabled Delivery

• Actively use AI tools in day-to-day delivery work – reporting, status updates, documentation, risk analysis, and productivity tasks
• Champion the adoption of AI-assisted workflows within the delivery team to improve speed and qualityAnoud Technologies | We Ensure. You Insure.

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• Evaluate and recommend AI tools that can streamline implementation and delivery processes

5. Reporting

• Own weekly/monthly delivery reporting: SLA adherence, delivery timelines, quality, risk status, and client feedback

Required Experience

• 12–16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery
• 6–8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders
• Mandatory: Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms)
• Proven, demonstrable strength in stakeholder management – client-facing experience is essential, not just internal team coordination
• Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis)
• Demonstrated ownership of delivery governance and KPI reporting

Required Skills

Insurance Product Implementation Application Delivery Management Stakeholder & Client Management

SLA/OLA Management Delivery Governance Team Leadership Capacity Planning Risk & Escalation Management Process Improvement AI-Assisted Delivery Practices

Preferred Certifications

• PMP – Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities
• ITIL 4 Foundation / Managing Professional – Preferred for service management, incident, problem, change, and governance experience
• PRINCE2 Practitioner – Preferred for structured project governance and delivery controls
• Agile / Scrum – Desirable for Agile, DevOps, and product-oriented delivery environments