Delivery Manager

JigNect Technologies Pvt Ltd; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JigNect Technologies Pvt Ltd is seeking a Delivery Manager with a strong QA background to bridge technical leads and client teams. You will translate client needs into actionable delivery plans, monitor progress, and ensure high-quality releases while providing clear updates to the CEO and stakeholders.

Ideal candidates have 5+ years in software QA and at least 2+ years in project or delivery management, with expertise in Agile/Scrum, risk management, and CI/CD awareness.

Qualifications

• Hands-on QA background, manual and automation, with test planning and defect management.
• Bachelor's degree in Engineering or Computer Science; certifications such as MBA, PMP, Scrum, ISTQB are a plus.

Responsibilities

• Act as primary liaison between technical leads and end clients, ensuring timely, clear communication in both directions.
• Gather status updates from technical leads and present them to clients in non-technical language.
• Capture client requirements and change requests, relay with context and priority to technical teams.
• Own project delivery timelines, milestones, and commitments, flag risks and delays early.
• Assess release readiness, review test plans and coverage, and report quality status to clients and leadership.
• Maintain quality standards across projects with leads, ensuring sign-off criteria are met.
• Run client meetings, sprint reviews, and status calls, and follow up on actions.

Skills

QA leadership

Delivery management

Client liaison

Agile/Scrum

Risk management

Education

B.E./B.Tech or CS

MBA or PMP or ISTQB

Tools

CI/CD concepts

Automation frameworks

Job description

JigNect is a global, AI-first Quality Engineering partner that helps companies ship faster, safer, and smarter software. We turn QA from a late-stage testing phase into a predictive, scalable quality system that runs across the entire software lifecycle. Our expertise covers automation, performance, security, accessibility, and QE consulting for clients in industries such as Healthcare, BFSI, SaaS, Retail, and more. Beyond services, JigNect builds its own AI products: AIDrivenTesting.ai, a suite of AI-powered testing extensions and studios covering every stage of the STLC, and Orkestraa.ai, an enterprise platform for governed AI agents, shared knowledge, and token management. At JigNect, you'll work where AI meets quality engineering, on real client challenges and on products built for the AI-native era.

Job Overview:

We are looking for a Delivery Manager with a strong Quality Assurance background to serve as the key link between our technical leads and our end clients. You will own the flow of communication in both directions: translating client needs, feedback, and priorities for the technical teams and turning technical progress, quality metrics, risks, and blockers into clear updates for clients. You will also keep the CEO informed on the health and progress of all projects. Your QA experience will help you judge release readiness, understand defects and test coverage, and hold delivery to a high-quality bar.

Key Responsibilities:

• Act as the primary point of contact between technical leads and end clients, ensuring information moves accurately and promptly in both directions.
• Gather regular status updates from technical leads and present them to clients in clear, non-technical language.
• Capture client requirements, feedback, and change requests, and relay them to technical leads with the right context and priority.
• Own project delivery timelines, milestones, and commitments, and proactively flag risks, dependencies, and delays before they escal.
• Use your QA expertise to assess release readiness, review test plans and coverage, and track defect trends, then communicate quality status clearly to clients and leadership.
• Work with technical leads to uphold quality standards, testing practices, and sign-off criteria across projects.
• Run client meetings, sprint reviews, and status calls, and follow up on action items.
• Prepare and share regular project updates, dashboards, and reports with the CEO, covering progress, quality metrics, risks, resource needs, and client sentiment.
• Manage client expectations, scope of changes, and escalations (including quality-related issues), working with leads to reach practical resolutions.
• Leverage AI tools to streamline delivery work, such as reporting, test analysis, documentation, and meeting summaries, and to improve the speed, accuracy, and quality of project outcomes.
• Continuously improve delivery processes, QA practices, reporting, and communication workflows.

Qualifications:

• Must have: Hands-on background in Quality Assurance / software testing (manual and automation), with a solid grasp of test planning, defect management, and QA processes.
• Bachelor's degree in Engineering, Computer Science, or a related field (MBA, PMP, Scrum, or ISTQB certification is a plus).
• 5+ years of experience in software QA, with at least 2+ years in project, program, or delivery management in a software or IT services environment.
• Strong understanding of the software development lifecycle and Agile/Scrum methodologies.
• Ability to understand technical discussions and explain them clearly to non-technical audiences.
• Excellent verbal and written communication skills, with experience in client-facing roles.
• Proven ability to manage multiple projects, stakeholders, and deadlines at once.
• Strong skills in risk management, negotiation, and conflict resolution.
• Experience reporting to senior leadership or founders.
• Familiarity with test automation frameworks and CI/CD concepts is a plus.
• Highly organized, proactive, and accountable, with strong attention to detail.