Delivery Lead Senior Manager

Accenture; Jaipur; On-site; INR 4,500,000 - 6,500,000; Full time

Benefits offered by this job

Rotational shifts

Global exposure

Job summary

Accenture in India invites a Delivery Lead Senior Manager to oversee Procure to Pay and related PMO deliverables for global clients. The role demands 16–25 years of domain experience, strong client leadership, and hands-on PTP/MDM/SCM knowledge within managed services.

You will drive service delivery, KPI tracking, incident management and continuous improvement across client accounts, with client relationships and team leadership at the core.

Qualifications

• Hands-on PTP experience in managed services
• Strong domain knowledge in Finance and Accounts (PTP)
• Experience in client relationship management and delivery leadership

Responsibilities

• Lead delivery teams and manage service delivery performance
• Monitor and report KPIs and CPI to stakeholders
• Coordinate with resolution parties for critical incidents and post-incident reviews
• Ensure procedures and methodologies support high-quality service delivery
• Develop project understanding to optimize service delivery
• Drive continuous improvement and cost optimisation across accounts

Skills

Procure to Pay

Education

Any Graduation

Tools

Celonis

Job description

Skill required: Procure to Pay - Account Management

Designation: Delivery Lead Senior Manager

Qualifications: Any Graduation

Years of Experience: 16 to 25 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

A service delivery Lead is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading delivery teams, , rectifying reliability issues, monitoring progress, tracking CPI, KPIs,. A service delivery Lead is a vital role in boosting the Client experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. Procure to Pay is the process of managing the entire purchasing cycle from ordering goods and services to making the final payment. It includes steps like requisitioning, purchasing, receiving, invoicing, and payment processing. The goal is to ensure efficient and accurate procurement and payment activities. This process helps in maintaining good supplier relationships and controlling costs. Effective Procure to Pay systems streamline operations and improve financial management. keyword includes:- (“Invoice Processing”, “PO & Non PO”,“Vendor Payament”,“Master Data Managemet”, “Vendor Management”, “Accounts Payable”) Implement client account plans through relationship development and opportunity pursuits that builds deeper client relationships. Includes monitoring existing services to identify opportunities that provide additional and innovative value to the client.

Job Description

• Strong Domain / Technical Knowledge: Hands-on ETE experience to manage PTP, MDM and SCM clients in Managed service model
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Roles and Responsibilities:

Performance and Quality Management

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Technical Perception

• Great understanding of Finance and Accounts business ( PTP Preferable)
• Collaborating with technical design teams to set standards for software, hardware, and security
• Enabling high-level performance benchmarks for process after screening PMM, Celonis and available data POV’s
• Providing functional SME support to the team to manage client / teams effectively

Key responsibilities

1. Client Relationship Management: Service Delivery Leads need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
2. Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
3. Project Management: Service Delivery Lead often oversee multiple projects or initiatives.
4. Problem-Solving: Service Delivery Lead should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.
5. Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
6. Continuous Improvement: Service Delivery Leads should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery

Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.