Delivery Lead

EXL; Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

EXL in Pune Division, Maharashtra, India, seeks a Delivery Project Manager with immediate joining ability to lead a Care Project team of 30-50 people. The role focuses on building scalable dialog workflows and ensuring repeatable business outcomes through playbooks.

The ideal candidate has mid-senior level experience in delivery leadership within business consulting and services. Full-time position based on-site in Pune, with opportunities to drive cross-functional initiatives and client impact.

Responsibilities

• Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
• Ensure consistency and reusability across workflows for repeatable business outcomes.

Job description

Delivery Project Manager - Immediate Joiner [has experience taking Care Project team of 30-50ppls]

Location: Pune Division, Maharashtra, India

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• Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
• Ensure consistency and reusability across workflows for repeatable business outcomes.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Business Consulting and Services

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