Delivery Associate

Avanade; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Avanade Bengaluru is seeking a trainee business analyst/training specialist to deliver Copilot Studio trainings and live demos for internal and client teams. You will craft session decks, labs, and quick-reference guides while building sample agents for demonstrations and hands-on labs.

Ideal candidates are fresh graduates with strong English communication and a passion for AI and Microsoft technologies. You will support workshops, capture requirements, and coordinate testing and feedback

Qualifications

• Fresh graduates welcome; 0–1 years in BA, consulting, training, or related roles.
• Excellent English verbal and written communication.
• Ability to present to groups and tailor explanations.
• Interest in AI, Copilot Studio, and Microsoft technologies.

Responsibilities

• Deliver Copilot Studio training sessions, demos and hands-on walkthroughs to internal teams and client users.
• Prepare and maintain training material: session decks, lab exercises and sample data.
• Build simple agents in Copilot Studio for demos and training scenarios.
• Run adoption support activities and assist new users.
• Support requirement gathering and document use cases and user stories.
• Coordinate testing activities: write test cases and log defects.

Skills

English communication

Presentation skills

Documentation

Learning agility

AI interest

Microsoft Copilot Studio

Microsoft 365 tools

Team collaboration

Tools

Microsoft Copilot Studio

Teams

SharePoint

Job description

• Deliver Copilot Studio training sessions, demos and hands-on walkthroughs to internal team members and client users — introductory sessions, guided labs and follow-up Q&A.
• Prepare and maintain training material: session decks, lab exercises and sample data, quick-reference guides, FAQs and short recorded walkthroughs.
• Build simple agents in Copilot Studio for use in demos, labs and training scenarios, and keep them working as the platform changes.
• Run adoption support activities — drop-in sessions, office hours and floor-walking — helping new users get their first agent working and answering questions patiently.
• Support requirement gathering: attend workshops and client meetings, take clear structured notes, capture actions and follow up on open questions.
• Document requirements, process flows, use cases and user stories, and keep them current as they change.
• Support use-case discovery — helping capture and describe candidate agent scenarios and what each one would need to work.
• Support testing and UAT: write and execute test cases, log and track defects, and coordinate business users through testing.
• Collect feedback after each training session and use it to improve the content and the way it is delivered.
• Handle training logistics — scheduling, invitations, attendance tracking, feedback surveys and simple reporting on completion and uptake.
• Maintain project documentation and trackers, and support status reporting for the engagement team.
• Build your own knowledge of Copilot Studio and the Microsoft 365 ecosystem, working towards delivering sessions independently and taking on wider business analysis work.

.

• 0–1 years of experience in business analysis, consulting, training, functional support, technology or a similar role. Fresh graduates are encouraged to apply. Relevant internships, academic projects or self-learning experience will be considered.
• Excellent verbal and written communication in English — this is the single most important requirement for the role.
• Confidence in presenting to a group and communicating clearly with different audiences. Candidates should be comfortable explaining information and responding to questions.
• Ability to explain technical or business concepts in simple terms, with the patience and flexibility to explain them differently when required.
• Prior professional experience with Microsoft Copilot Studio is not mandatory. Candidates should demonstrate an interest in AI and Microsoft technologies, along with a strong willingness to learn. Any exposure through academic projects, internships, certifications or self-learning will be an advantage.
• Basic working knowledge of Microsoft 365 tools, particularly Teams, SharePoint, PowerPoint, Word and Excel.
• Good documentation skills, with the ability to write clear notes, requirements, process documentation and guides that others can easily understand and follow.
• Basic understanding of business analysis fundamentals, including asking clarifying questions, capturing requirements accurately, documenting use cases and understanding the difference between a user's stated request and their underlying need.
• Organised and reliable, with the ability to manage assigned tasks, follow up on actions and meet agreed timelines.
• Genuine curiosity and strong learning agility, with an interest in learning Copilot Studio, Microsoft 365 and emerging AI technologies. The candidate should be comfortable learning in a fast-changing technology environment.
• Collaborative attitude, with a willingness to seek guidance, ask questions and work closely with senior consultants and subject-matter experts.