Delivery and Ops Executive - Learning

INRY; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cprime is seeking a Delivery & Operations Executive – Learning to support smooth delivery of training programs globally. The role focuses on managing day-to-day learning operations, coordinating learners and instructors, maintaining training data, and supporting channel partners.

The ideal candidate has 3–6 years of learning operations experience, excellent organizational and communication skills, and the ability to manage multiple activities and stakeholders across time zones.

Qualifications

• Bachelor's degree in business, management, education, or related field.
• 3–6 years in learning administration or training operations.
• Experience with CRM/LMS platforms; Salesforce is a plus.
• Strong organization, communication, and cross-functional coordination.

Responsibilities

• Administer public and private training programs end-to-end.
• Coordinate schedules, enrolments, and session logistics.
• Maintain training records and operational data in Salesforce.
• Create reports, dashboards, and documentation.
• Coordinate instructor schedules and classroom requirements.
• Support partner onboarding and channel partner operations.
• Develop SOPs and process documentation.
• Identify opportunities to improve operational efficiency.

Skills

Organizational skills

Communication skills

Stakeholder management

Independent work

Education

Bachelor's degree

Tools

Salesforce

CRM systems

LMS

Job description

Cprime is anAI-first, human-centeredpartner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agilityto enable intelligent enterprises where people and AI orchestrate as one.

We are looking for a Delivery & Operations Executive – Learning to support the smooth and efficient delivery of training programs. The role will be responsible for managing day-to-day learning operations, coordinating learners and instructors, maintaining training data and schedules, supporting channel partners, and ensuring a seamless experience across the training lifecycle.

The ideal candidate should have strong training/learning operations or coordination experience, excellent organizational and communication skills, attention to detail, and the ability to manage multiple activities and stakeholders simultaneously.

What you'll do

• Support the end-to-end administration of public and private training programs
• Coordinate training schedules, learner enrolments, and session logistics
• Manage learner communications, including training invitations, reminders, and course-
• related updates
• Maintain accurate training records, schedules, and operational data in Salesforce
• Generate and maintain operational reports, dashboards, and documentation as required
• Assist in coordinating instructor schedules, training logistics, and classroom requirements
• Publish and maintain course schedules and information on certification and partner portals
• Support the maintenance of course catalogues, training content, and related documentation
• Assist in managing trainer credentials, certification records, and accreditation
• requirements.Support channel partner administration, including onboarding, quotations, and operational requests
• Coordinate with internal stakeholders to ensure smooth execution of training programs
• Maintain standard operating procedures (SOPs), process documentation, and knowledge repositories
• Identify opportunities to improve operational efficiency and support process improvement initiatives
• Perform other learning operations and administrative responsibilities as assigned by the Learning & Coaching leadership team

Required Qualifications

• Bachelor's degree in Business Administration, Management, Education, or a related discipline.
• 3-6 years of relevant experience in learning administration, training operations, program coordination, education operations, or a similar role.
• Prior experience supporting professional training, certification programs, corporate learning, or customer-facing training operations is preferred.
• Experience working with CRM, LMS, or other learning/operations platforms; hands-on experience with Salesforce is an advantage.
• Strong organizational and coordination skills, with the ability to manage multiple training programs, schedules, stakeholders, and deadlines simultaneously.
• Excellent written and verbal communication skills, with the ability to interact professionally with learners, instructors, customers, partners, and internal stakeholders.
• Strong attention to detail and demonstrated ability to maintain accurate operational records, reports, and documentation.
• Ability to work independently, take ownership of assigned activities, and proactively follow up to ensure timely completion.
• Ability to work effectively in a global, fast-paced environment and collaborate across different teams and time zones.

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.