DEL CAP MANAGED SERVICES INDIA PRIVATE LIMITED

The Corporate Institute; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Delta Capita in Bangalore seeks an experienced Team Manager to lead a KYC/AML operations team within its CLM Managed Service Business. You will manage a 25+ member team, ensure timely, high-quality KYC records, and act as the primary client contact in day-to-day operations.

The ideal candidate has 12–15 years in KYC/AML, proven people leadership, process discipline, and strong communication to support our global service growth from Bangalore with a hybrid work model.

Qualifications

• 12–15 years of industry experience with strong KYC/AML domain knowledge.
• Demonstrated team management experience (min 3 years) in KYC or similar operations.
• Proven ability to build scalable processes and high-performing teams.
• Understanding of controls, compliance/AML, and investigation functions in financial services.
• Knowledge of sanctions and their impact on banks and institutions.
• Excellent end-to-end knowledge of KYC and client onboarding processes.
• Strong communication skills and client relationship management.
• Proficient in Excel and PowerPoint.

Responsibilities

• Manage, coach, and mentor a KYC operations team of 25+ people.
• Serve as main client contact and oversee day-to-day relationship management.
• Ensure KYC records, screening, client outreach and queries meet SLAs.
• Train team and contribute to training content and materials.
• Handle escalations and provide practical solutions and guidance.
• Engage stakeholders to advise on issue resolution, reporting, capacity, and risk.
• Define procedures, processes, standards, and best practices for efficiency and improvement.
• Produce key MI for internal and external stakeholders.
• Collaborate with global senior managers to grow and scale the business.
• Complete ad hoc tasks to ensure smooth daily operations and delivery.
• Promote a strong team culture aligned with Delta Capita values.

Skills

Team management

KYC/AML

Stakeholder management

Communication

Client service excellence

AML/KYC due diligence

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

Mode: Hybrid.

Location: Bangalore.

Employment Type: Permanent.

The Role

• We are looking for an experienced Team Manager to join our Client Lifecycle Management (CLM) Managed Service Business.
• You will be responsible for the management, operational execution and delivery for one of our client specific teams with team – members based predominantly in our Bangalore office.
• The role includes ensuring the timeliness and quality of the KYC records produced for our client in line with SLAs, maintenance – of all operational functions, capacity and prioritization planning, extensive liaison and single point of contact for our client.
• This role requires an experienced KYC / AML Manager, with demonstratable managerial, leadership, operational and KYC experience.
• Strong communication skills and a passion for client service excellence.
• This is an exciting role as we develop our CLM Managed Service capabilities globally.
• The preferred candidate will demonstrate an entrepreneurial spirit with a hands on and pragmatic approach as we develop this fast-growing part of our business.

Key Responsibilities

• Managing, coaching, and mentoring a KYC operations team of ~25+ people.
• Acting as the main point of contact for our client, running/attending relevant meetings, and managing the overall client relationship from a day to day perspective.
• Responsible for ensuring KYC records, screening, client outreach and queries are completed in line with client expectations and contractual service level agreements.
• Ensuring the team are fully trained and providing input in training materials and programmes where required.
• Dealing with escalations and issues from the team and client and providing solutions/guidance.
• Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks.
• Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service.
• Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders.
• Working with senior managers and stakeholders globally to assist in the growth and scale of the business.
• Completing any ad hoc tasks that may required to ensure the smooth day to day running of the team and delivery of the project.
• Promoting and developing a strong culture within the team and embedding the Delta Capita values.

Job Requirements

Essential Skills/Experience

• A minimum of 12-15 years industry experience.
• Demonstrable team management experience (minimum of 3 years) across KYC or similar business lines from an operational perspective.
• Strong knowledge and experience of best practices in building processes and developing high performing teams.
• Understanding of key controls, compliance/AML, and investigation functions in the banking industry.
• Understanding of the possible implications of financial sanctions on banks and financial institutions (OFAC, HM Treasury, EU, and UN sanctions).
• Excellent understanding of the end-to-end KYC and client onboarding processes.
• Excellent communicator, able to effectively and professionally communicate with stakeholders and clients.
• Client Service Excellence and experience in managing client relationships.
• Extensive experience in AML/KYC due diligence roles.
• Proficient in use of Excel and PowerPoint.

Desirable Skills

• Project management experience.
• Prior experience of managing service delivery to a client/clients.

How We Work

Delta Capita is an equal opportunity employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent, full-time position located in Bangalore with hybrid working.

Who We Are

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability.

Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 Offerings Are

• Managed Services.
• Consulting & Solutions.
• Technology.