Deccansoft Software Services Hiring for Fresher Hiring For BPO VOICE NON VOICE PROCESS Job at N[...]

Deccansoft Software Services; New Delhi; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as call center agents. In this role, you'll manage inbound and outbound calls, ensuring that patients receive the best possible service. You'll follow communication scripts, identify needs, and provide solutions while also having opportunities to upsell products. If you're passionate about customer service and eager to build sustainable relationships, this position offers a fantastic chance to grow in a supportive environment. Join a dynamic team and make a difference in patients' lives with your dedication and care.

Qualifications

• Strong communication skills to manage inbound and outbound calls effectively.
• Ability to research issues and provide solutions to patients.

Responsibilities

• Manage calls and follow communication scripts for various topics.
• Build relationships with patients and meet qualitative targets.

Skills

Communication Skills

Problem Solving

Customer Service

Upselling

Education

High School Diploma

Bachelor's Degree

Job description

Manage inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products if they arise.

Build sustainable relationships and engage patients by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Meet personal/team qualitative and quantitative targets.

Job Types: Full-time, Fresher

Salary: ₹18,637.00 – ₹19,737.00 per month

Schedule:

• Day shift
• Night shift