Debt Manager-Flows-Two Wheeler Loan

IDFC FIRST Bank; Datia; On-site; INR 600,000 - 800,000; Full time

Job summary

IDFC FIRST Bank is seeking a Debt Manager – Flows – Commercial Vehicle to plan, direct and oversee the collections department within the designated territory. The role focuses on optimized EMI recovery, agency management, compliance with bank guidelines, and contributing to organizational objectives.

The candidate should have a graduate degree and 2 years of collections experience, with strong negotiation and communication skills, and the ability to work independently or in a team.

Qualifications

• Graduate in any discipline.
• 2 years of relevant collections experience preferred.
• Strong understanding of collections processes and legal guidelines.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track portfolio buckets and regional delinquency by bucket and DPD.
• Coordinate with agencies and in-house teams to meet targets and recoveries.
• Follow up with default customers and ensure adherence to processes and legal guidelines.
• Maintain MIS and collection data and participate in regular reviews.

Education

Graduate Any discipline

Job description

Job Requirements

About the Role

The Debt Manager – Flows – Commercial Vehicle is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in the assigned territory. The role holder ensures efficient and optimized EMI recovery from customers, while adhering to all bank guidelines and contributing to the larger organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Control delinquency of the area, bucket-wise and DPD-wise, with focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
• Maintain administrative data related to collections, including delinquent account history and MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Support process improvements to enhance collection efficiency.
• Collaborate with internal teams to ensure compliance and operational effectiveness.

What We Are Looking For

Education

• Graduate – Any discipline

Experience

• 2 years of relevant experience in collections

Skills and Attributes

• Strong understanding of collections processes and legal guidelines.
• Ability to manage and coordinate with collection agencies.
• Excellent communication and negotiation skills.
• Proficiency in maintaining MIS and administrative records.
• Ability to work independently and as part of a team.