Debt Manager-Flows-Personal Loan

IDFC FIRST Bank; Lucknow; On-site; INR 600,000 - 750,000; Full time

Job summary

IDFC FIRST Bank in Lucknow, Uttar Pradesh, is seeking a Collection Manager to plan, organize, and oversee the collections department, including agency management within the assigned territory. The role focuses on optimizing EMI recovery while complying with bank guidelines and improving overall collections efficiency.

The ideal candidate will have at least 2 years in collections, strong negotiation and communication skills, and the ability to manage internal and external teams.

Qualifications

• Graduate or Post Graduate in any discipline.
• Minimum of 2 years of experience in collections.
• Strong communication and negotiation skills are required.

Responsibilities

• Manage the collections process for assigned debts.
• Track portfolio buckets and delinquency by area and bucket/DPD.
• Coordinate with agencies and internal teams to meet targets.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded customers and initiate recovery actions.
• Recommend legal actions for non-recoverable cases and coordinate with legal team.
• Maintain delinquent account history and MIS reports.
• Review collection feedback daily, weekly and monthly.
• Suggest process improvements to enhance efficiency and service quality.

Skills

Understanding of collections processes

Negotiation skills

Team management

MIS & records maintenance

Analytical mindset

Pressure & targets

Education

Graduate

Post Graduate

Job description

Job Requirements

About the Role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the larger organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies or in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
• Maintain administrative data related to collections, including updating delinquent account history, and maintaining MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate - Any discipline.
• Post Graduate - Any discipline.

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collections processes and legal guidelines.
• Excellent communication and negotiation skills.
• Ability to manage and motivate teams and external agencies.
• Proficiency in maintaining MIS and administrative records.
• Analytical mindset with attention to detail.
• Ability to work under pressure and meet targets.