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An established industry player is looking for a dynamic professional to join their team in sourcing and acquiring gold loan customers. This role involves networking with potential clients, driving business through various channels, and managing the complete loan disbursal process. The ideal candidate will excel in customer service, ensuring a seamless experience for clients before and after the sale. If you are passionate about sales and customer engagement, this opportunity offers a chance to make a significant impact in a thriving financial institution.
Job Description:
Sourcing / Acquisition of Gold loan customers, NTB as well as existing customers. Networking and driving business with all sourcing channels in the branch to provide leads (CBE / Branch banking / Asset RM). Micro marketing activities at potential locations in the catchment area of the branch. Doing end to end operations involved in the disbursal of the loan, including explaining the product, filling of form, valuation, sealing of packet, sending approvals, resolving queries, sending forms to NPC, resolving discrepancies, and renewals. Customer service pre and post sales. Support collection RM in resolving bucket and POT NPA cases. Achieving Goal sheet numbers as per KPIs.