DC Customer Service Executive

Unilever; Patna; On-site; INR 450,000 - 650,000; Full time

Job summary

Unilever in Patna DC is seeking a Logistics Executive to manage and optimize logistics, distribution, and supply chain operations. You will coordinate with internal teams, vendors, and transport partners to ensure timely, cost-efficient deliveries.

The role requires 2–5 years of logistics experience and strong analytical, communication, and ERP skills. A Bachelor’s degree in a related field is expected, with a focus on ensuring compliance and data-driven decision making.

Qualifications

• Bachelors in supply chain, logistics, or related field.
• 2–5 years in logistics, supply chain, or transportation management.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Proficiency in logistics software and Microsoft Office Suite.
• Knowledge of SAP or other ERP systems is a plus.

Responsibilities

• Plan and oversee transportation and distribution to ensure on-time delivery.
• Coordinate with 3PLs, transporters, and warehouses; negotiate rates.
• Monitor inventory and align with demand forecasts.
• Ensure compliance with transportation laws and maintain records.
• Track KPIs like delivery timelines and cost per unit; drive improvements.
• Collaborate with sales, procurement, and production; resolve shipment issues.
• Use logistics software to streamline operations and visibility.

Skills

Analytical thinking

Communication

Logistics software

ERP knowledge

Education

Bachelor’s degree in supply chain management

Tools

SAP

Job description

Business Title: Logistics Executive

Location: Patna DC

Job Summary: The Logistics Executive will be responsible for managing and optimizing the logistics and distribution operations to ensure the timely and cost-effective delivery of products. The role involves coordinating with internal teams, external vendors, and transportation partners to ensure seamless supply chain operations.

Key Responsibilities

• Logistics Planning & Execution:
  • Plan and oversee the transportation and distribution of goods to ensure on-time delivery.
  • Optimize logistics processes to reduce costs and improve efficiency.
• Vendor & Partner Management:
  • Coordinate with third-party logistics (3PL) providers, transporters, and warehouses.
  • Negotiate contracts and rates with vendors to ensure cost-effectiveness.
• Inventory Management:
  • Monitor inventory levels and ensure alignment with demand forecasts.
  • Ensure proper storage and handling of goods to minimize damage and losses.
• Compliance & Documentation:
  • Ensure compliance with legal and regulatory requirements related to transportation and logistics.
  • Maintain accurate documentation for shipments, invoices, and delivery records.
• Performance Monitoring:
  • Track key performance indicators (KPIs) such as delivery timelines, cost per unit, and transportation efficiency.
  • Analyze data to identify areas for improvement and implement corrective actions.
• Stakeholder Collaboration:
  • Work closely with sales, procurement, and production teams to align logistics operations with business needs.
  • Resolve any issues related to delays, damages, or discrepancies in shipments.
• Technology Utilization:
  • Use logistics management software and tools to streamline operations and improve visibility across the supply chain.

Qualifications

• Education: Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.

Experience

• 2-5 years of experience in logistics, supply chain, or transportation management.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Proficiency in logistics software and Microsoft Office Suite.
• Knowledge of SAP or other ERP systems is a plus.

Attributes

• Detail-oriented and organized.
• Ability to work under pressure and meet tight deadlines.
• Strong leadership and team management skills.

Key Competencies

• Supply Chain Optimization
• Vendor Management
• Cost Control
• Stakeholder Collaboration
• Data-Driven Decision Making

Equality, Diversity & Inclusion Statement

“Our commitment to Equality, Diversity & Inclusion”

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.

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