Data Science Analyst II

Teleperformance; India; Hybrid; INR 1,000,000 - 1,800,000; Full time

Job summary

Teleperformance is a leading global provider of customer experience management, offering omnichannel support and flexible on-site and work-at-home programs. The Data Science role involves creating data mining architectures, applying ML/AI techniques, and delivering statistical insights from large datasets to inform business decisions.

Join Teleperformance to work in a diverse, high-performing team that values development, inclusion, and meaningful impact across multiple client programs.

Responsibilities

• Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets
• Applying ML/AI techniques to solve business problems and derive actionable insights
• Conducting research and applying data science principles to inform business decisions

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Data Science work includes:

• Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets
• Analysis may be applied to various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific Research, etc.)
• Researching and applying knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions
• Applying and/or implementing Machine Learning (ML) or other Artificial Intelligence (AI) techniques to solve business problems and/or derive actionable business insights
• At higher career levels, may conduct scientific research projects with the goal of breaking new ground in data analytics

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn’t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co‑workers.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.