Data Privacy & AI Governance Compliance Manager

SITA; Delhi; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Flex Week (work from home up to 2 days

Flex Day

Flex-Location: up to 30 days abroad

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA is seeking a motivated Data Privacy & AI Governance Compliance Manager to join its Global Privacy & AI Office. The role focuses on monitoring privacy and AI compliance across the organization, analyzing data processing activities, and delivering risk insights.

Reporting to the Chief Privacy Officer, you will collaborate with Legal, IT, HR and Security, conduct risk assessments, deliver KPIs, and help drive future‑state compliance with applicable laws and AI regulations.

Qualifications

• Minimum of 4+ years’ demonstrable experience working at middle‑management level in a multinational environment within the second line of defence and ideally as a privacy officer.
• Robust knowledge of current and emerging privacy and AI risks and how these apply within an enterprise‑level data compliance framework and associated compliance requirements.
• Experience of implementing the EU AI Act and other applicable AI laws, regulations and best practice.

Responsibilities

• Represent the Global Privacy & AI Office in day‑to‑day activities to drive pragmatic privacy and AI risk identification and mitigation, policy compliance, education and awareness across SITA.
• Maintain and evolve relevant policies, frameworks and reporting processes.
• Execute privacy and AI risk assessments and support monitoring reviews, documenting evidence, ensuring robust audit trails and proactively monitoring risk mitigations to closure.
• Conduct vendor privacy and AI due diligence and maintain an inventory of related AI product and solution use cases.
• Provide timely reporting of relevant risks and KPIs while proactively identifying and facilitating mitigations to reduce known risks.
• Collaborate with internal stakeholders such as Legal, IT and Security to ensure the safe adoption of AI technologies across the organisation as part of the wider unified management of AI risk.
• Conduct horizon scanning for applicable developments, such as new country laws or regulatory guidance, and provide analysis and recommendations for action.
• Design, support and deliver privacy and AI training and awareness.
• Fulfil the duties of local country Data Protection Officer where required.
• At the direction of the SITA Chief Privacy Officer, act as the front door for privacy and AI regulatory/customer enquiries and complaints.
• Represent SITA externally at professional events, conferences, client‑facing engagements and industry forums.

Skills

Analytical skills

Independent время management

Problem solving

English communication

OneTrust

Team player

Tools

OneTrust

Job description

Overview

WELCOME TO SITA. We keep airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. We are present at 95% of international hubs and partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. We invite you to join us on this adventure.

Purpose

We are seeking a motivated and enthusiastic Data Privacy & AI Governance Compliance Manager to join SITA’s Global Privacy & AI Office. The successful candidate will have a strong sense of professional curiosity and a passion for balancing technological innovation with internal controls, regulations, and best practice. This role will be part of a dynamic international data compliance team.

Reporting to the SITA Chief Privacy Officer, the role supports senior members of the Global Privacy & AI Office to monitor and advance privacy and AI compliance. The manager will analyze data processing activities, conduct risk assessments, perform second‑line monitoring reviews, and deliver a view of privacy and AI risks as they apply to SITA’s corporate and commercial activities. The work aligns with applicable laws, regulations, and best practice.

As part of the Second Line of Defence, the role interfaces with Legal, IT, Purchasing, HR, Security, and operational stakeholders across the wider SITA organisation to monitor applicable controls, educate, track risks, and provide KPIs for management reporting. The manager also supports regulatory horizon scanning, identifies emerging AI requirements, assesses their potential impact, and helps drive the actions needed to achieve and maintain future‑state compliance.

Responsibilities

• Represent the Global Privacy & AI Office in day‑to‑day activities to drive pragmatic privacy and AI risk identification and mitigation, policy compliance, education and awareness across SITA.
• Maintain and evolve relevant policies, frameworks and reporting processes.
• Execute privacy and AI risk assessments and support monitoring reviews, documenting evidence, ensuring robust audit trails and proactively monitoring risk mitigations to closure.
• Conduct vendor privacy and AI due diligence and maintain an inventory of related AI product and solution use cases.
• Provide timely reporting of relevant risks and KPIs while proactively identifying and facilitating mitigations to reduce known risks.
• Collaborate with internal stakeholders such as Legal, IT and Security to ensure the safe adoption of AI technologies across the organisation as part of the wider unified management of AI risk.
• Conduct horizon scanning for applicable developments, such as new country laws or regulatory guidance, and provide analysis and recommendations for action.
• Design, support and deliver privacy and AI training and awareness.
• Fulfil the duties of local country Data Protection Officer where required.
• At the direction of the SITA Chief Privacy Officer, act as the front door for privacy and AI regulatory/customer enquiries and complaints.
• Represent SITA externally at professional events, conferences, client‑facing engagements and industry forums.

Qualifications

Experience

• Minimum of 4+ years’ demonstrable experience working at middle‑management level in a multinational environment within the second line of defence and ideally as a privacy officer.
• Robust knowledge of current and emerging privacy and AI risks and how these apply within an enterprise‑level data compliance framework and associated compliance requirements.
• Experience of implementing the EU AI Act and other applicable AI laws, regulations and best practice.

Skills

• Strong analytical and listening skills with the ability to convey complex technical privacy matters in simple terms to key stakeholders.
• Comfortable working independently, managing multiple priorities to deadlines while collaborating with multiple stakeholders and teams.
• Embraces a hands‑on attitude to problem‑solving and takes pride in owning deliverables as part of a high‑performing team.
• Excellent English language written and verbal communication skills.
• Demonstrable understanding and experience of OneTrust or equivalent compliance platform.
• Strong team player with a positive attitude, sense of humour and a desire to learn.

Relevant Professional Qualifications

• IAPP privacy and AI qualifications are a mandatory requirement for this role.
• IT audit qualifications, such as ISO 42001 Lead Auditor, CRISC and CISA, are highly desirable.

What We Offer

We operate in 200 countries and speak 60 different languages and cultures. Our offices are comfortable and fun places to work, and we support the need to work from home.

• Flex Week: Work from home up to 2 days/week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex‑Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We offer an Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days a year, and a personalized platform that supports a range of wellbeing needs.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning.
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.