Data Integration Senior Analyst

Zeronorth; Chennai District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Zeronorth in Mumbai and Chennai seeks a Data Integration Senior Analyst to lead end-to-end IMOS and Voyage integrations. You will work with onboarding, engineering, and customer success to ensure smooth data flow, diagnose issues, and document fixes.

This role requires reading logs, understanding data pipelines, and communicating clearly with customers and cross-functional teams. You will guide engineers on development work, maintain runbooks, and identify recurring problems to drive systemic

Qualifications

• 3+ years in a technical onboarding, integration, or customer-facing role in B2B SaaS.
• Maritime domain knowledge preferred (IMOS, Veslink).
• Ability to read integration logs and explain fixes to non-technical customers.
• Familiar with mapping concepts like voyage numbers, port codes, vessel identifiers.

Responsibilities

• Own end-to-end delivery on IMOS and Voyage integrations onboarding, monitoring, escalation, and production stability.
• Serve as the internal SME for integration queries from Support, Onboarding, and Customer Success.
• Triage failed reports, identify root cause, and resolve or escalate with full context and reproduction steps.
• Scope, groom, and guide engineers on current and upcoming development work.
• Document customer mappings, error-handling processes, and onboarding runbooks in Notion.
• Identify recurring issues, document root cause, and elevate findings to Product and Engineering.
• Write and maintain integration runbooks and troubleshooting guides.

Skills

API

SQL

Snowflake

JSON

Job description

Job Title

Data Integration Senior Analyst

Job Summary

This role sits at the intersection of customer onboarding, technical integration delivery, and cross-functional coordination. You are the primary point of contact for IMOS integrations and Voyage Management System integrations owning delivery from implementation through to production stability across a portfolio of 20-30 customers.

You work daily with the Vessel Reporting Onboarding team, Tech teams, Customer Success, and customers directly. When an integration fails, you diagnose it, resolve it, and document what happened so the same problem doesn't repeat. When a new customer onboards, you own the technical thread end to end. When something is broken at a systemic level, you surface it with evidence and push for a fix.

This is not a ticket-handler role. It requires someone who understands how data moves through a maritime SaaS platform, can read an error log, and knows the difference between a mapping issue and an engineering defect.

Key responsibilities

• Own end-to-end delivery on IMOS and Voyage integrations onboarding, error monitoring, escalation, and production stability.
• Act as the primary internal SME for integration queries from Support, Onboarding, and Customer Success.
• Triage failed reports, identify root cause, and resolve or escape to Engineering with full context and reproduction steps.
• Scope, groom, and guide engineers on current and upcoming development work.
• Document customer mappings, error-handling processes, and onboarding runbooks in Notion; keep them current.
• Identify recurring issues across customers, document root cause, and elevate structured findings to Product and Engineering rather than solving the same problem case by case.
• Write and maintain integration runbooks, process documentation, and troubleshooting guides so knowledge is never locked in one person's head.

Your profile

• 3+ years in a technical onboarding, integration, or customer-facing role in B2B SaaS. Maritime experience (fleet operations, ship management, IMOS, Veslink) is a strong advantage.
• Able to read integration logs, understand how a data pipeline works, diagnose where it breaks, and explain the fix clearly to a non-technical customer.
• Familiar with mapping concepts voyage numbers, port codes, vessel identifiers and comfortable picking up new data schemas quickly.
• Organised under pressure: you can hold 10+ active customer threads simultaneously and know which one needs your attention first.
• A pattern-spotter. The ideal candidate has a track record of noticing the same problem recurring across customers and doing something about it a documented root cause, a process change, a structured escalation rather than solving each case in isolation.
• Comfortable working directly with engineers: you can read a ticket in Linear, understand what the engineer is building, and flag when an implementation choice is wrong for customers.
• Fluent written and spoken English. A second language (particularly relevant to the maritime sector) is a plus.
• Technical Skills - Experience with API, SQL, Snowflake, JSON is ideal

Employment type

Full-time

Location

Mumbai, Chennai