Data Analyst with SAS & SQL

Citigroup Inc.; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

Citigroup Inc. in Bengaluru, India, is seeking a Data Analyst in Analytics & Information Management to support Client Remediation Analytics. The role involves cross-functional collaboration, data integration, and ensuring quality and timely delivery of remediation insights.

The candidate will apply SAS, SPSS, Python, and SQL to analyze customer issues, perform risk assessments, and support audit processes. Hybrid work with minimum 3 days in office per week is expected.

Qualifications

• At least 5-8 years of relevant experience in analytics or data management.
• Knowledge of banking domain and consumer products is preferred.
• Experience with analytical tools and data analysis is required.

Responsibilities

• Remediation analysis: execute comprehensive data remediation for customer issues.
• Impact assessment: determine size of customers and dollars affected.
• Issue management & root-cause analysis: identify issues and causes using analytics.
• Audit support: provide data evidence and artifacts for audits.
• Daily delivery of routine outputs while expanding broader context.

Skills

SAS E-miner

Knowledge Seeker

SPSS

Python

R

Excel

PowerPoint

VBA

SQL

Jira

Bitbucket

Machine learning

Education

Bachelor's degree

MBA

Engineering degree

Tools

SAS

SQL

RDBMS

Jira

Bitbucket

Excel

PowerPoint

VBA

Job description

Job Scope:

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

Analytics & Information Management

Client Remediation Analytics

The Client Remediation – Data Analyst, accomplishes results through the management of professional team that Integrates subject matter and industry expertise within a defined area. The candidate is expected to contribute to standards around which others will operate and would require to develop in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. The candidate should possess communication and diplomacy skills that are required to guide, influence, and convince others, in particular colleagues in other areas and Regulators. He/She has responsibility for volume, quality, timeliness, and delivery of end results of an area. Involved in short-term planning resource planning. Indirect responsibility of a cross-functional team to identify and validate client population analytics for issues requiring client remediation and remuneration.

Data/Information Mgt Int Analyst

The Data/Information Mgt Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

CRX team manages the analysis of the customer remediation issues for NAM Lines of Business - USCC . The critical areas of work are :

• Remediation analysis: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
• Impact assessment: Identification of size of the customers and the dollar amount impacted due to these issues.
• Issue Management & Root cause analysis: Identifying the issues and reasons for the issues by leveraging analytical methods.
• Audit Support: Tracking implementation plans and providing data evidence, artifacts for audit completion.

• Daily deliverable of routine and defined outputs, while at the same time developing knowledge of the broader context in which the work is being performed.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• At least 5-8 years relevant experience
• Ability to think strategically and the ability to engage resources outside of their direct control to achieve objectives
• Know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.)
• Big data and machine learning experiences are (R, Python etc.) a plus

Tools and Platforms

• Business Analysis, Requirement Gathering, Data Analysis
• Exposure in SAS, SQL, RDBMS
• Proficient in MS Excel, PowerPoint, and VBA
• Jira, Bitbucket

Domain Skills

• Good understanding of banking domain and consumer products (cards, Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.) is preferred.

Other Info

• Education Level: Bachelors/University degree or equivalent experience/ Engineering/ MBA from a premier institute
• Overall experience of 5-8 years with experience in Data Analyst role.
• Experience in Banking Industry is a plus.
• Job Category: Decision Management
• Schedule: Full-time
• Working days: Hybrid - Minimum 3 days in office in a week (adherence to CITI HWW policy)
• Shift: Regular Local Working Hours (aligned with NAM overlapping working hours)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Decision Management

Job Family

Data/Information Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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