Data Analyst - Senior

FedEx; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

FedEx is seeking a Senior Data Analyst to drive analytical storytelling for commercial performance across global verticals. You will query, analyze, and synthesize internal transactional and customer data to inform business planning and forecasts.

You will build executive-ready reports and dashboards, provide ad-hoc analyses, and deliver monthly and quarterly insights on vertical health, product performance, and regional dynamics. Collaboration across time zones and with leadership is essential.

Qualifications

• 6-10 years of experience in data analytics, business intelligence, sales analytics, or financial/commercial measurement roles.
• Proven experience querying large-scale, complex relational databases to extract commercial, transactional, and customer-level insights.
• Demonstrated track record of preparing executive-calibre presentations, briefs, and reports based on complex data analysis.
• Experience collaborating with cross-functional, global stakeholders across various time zones.

Responsibilities

• Write, optimize, and execute complex SQL queries against FedEx enterprise data warehouses to extract performance metrics across priority industry verticals (e.g., E-commerce, Healthcare, Aerospace, Technology).
• Monitor and analyse key commercial indicators, including volume, revenue, and yield, with a specific focus on identifying regional / lane / product level insights.
• Investigate regional and product-level performance variations, isolating root causes of growth or decline and translating findings into structured data briefs.
• Build, maintain, and automate interactive performance dashboards and scorecards to track commercial performance, vertical health, and pipeline health.

Skills

SQL

Python

R

Power BI

MS Excel

PowerPoint

CRM/Sales tools

Tools

Snowflake

Teradata

BigQuery

Salesforce

Job description

As a Senior Data Analyst, measurement, you will be the analytical engine behind our commercial performance tracking. Serving within the Global Verticals Marketing team, you will act as the primary point of contact for querying, analysing, and synthesizing FedEx internal transactional and customer data. Your mission is to convert complex datasets into clear, actionable vertical performance narratives that guide business planning.

In this role, you will build executive-ready reports, conduct ad-hoc analyses, and provide data-driven insights that directly support marketing, commercial strategy, and forecasting functions. Your work will directly influence how senior leadership understands vertical health, product performance, and regional business dynamics.

Grade : T5

Key Responsibilities

Vertical Performance

• Write, optimize, and execute complex SQL queries against FedEx enterprise data warehouses to extract performance metrics across priority industry verticals (e.g., E-commerce, Healthcare, Aerospace, Technology).
• Monitor and analyse key commercial indicators, including volume, revenue, and yield, with a specific focus on identifying regional / lane / product level insights.
• Investigate regional and product-level performance variations, isolating root causes of growth or decline and translating findings into structured data briefs.
• Build, maintain, and automate interactive performance dashboards and scorecards to track commercial performance, vertical health, and pipeline health.

Executive & Leadership Reporting

• Synthesize complex performance datasets into high-impact, visual, and narrative-driven reports for leadership and executive-level business updates (e.g., CEO updates and strategic reviews).
• Translate analytical findings into concise executive takeaways, ensuring executive communications clearly explain the past performance, present status, and future outlook.
• Deliver regular monthly and quarterly performance updates, highlighting competitive risks, commercial opportunities, and customer journey trends.

Strategic & Forecasting Support

• Partner with forecasting, strategy, finance, and marketing functions to model commercial funnels, market demand shifts, and historical volume trends.
• Apply statistical techniques and behavioural segmentation models to track, isolate, and forecast changes in specific customer cohorts and industry verticals.
• Conduct rapid-response, ad-hoc deep dives to answer critical, time-sensitive business questions posed by leadership.
• Provide data backing and baseline historical trends to support annual commercial strategic planning and commercial goal setting.

What We’re Looking For

Experience & Background

• 6-10 years of experience in data analytics, business intelligence, sales analytics, or financial/commercial measurement roles.
• Proven experience querying large-scale, complex relational databases to extract commercial, transactional, and customer-level insights.
• Demonstrated track record of preparing executive-calibre presentations, briefs, and reports based on complex data analysis.
• Experience collaborating with cross-functional, global stakeholders across various time zones.

Core Competencies

• Executive Storytelling & Visualization: The ability to translate numbers into a cohesive, executive-ready story that leaders can grasp and act on instantly.
• Statistical Thinking & Pattern Discovery: Strong capability to utilize business statistics (e.g., correlation, significance testing, regression, trend analysis) to robustly identify patterns, validate data anomalies, and extract high-integrity insights from raw corporate data.
• Analytical Rigor & Structured Problem Solving: High attention to data accuracy, methodological soundness, and the ability to formulate logical business hypotheses.
• Agility & Proactiveness: Comfortable working in a fast-paced environment, managing competing priorities, and delivering quick-turnaround ad-hoc analyses.

Professional Expertise & Technical Skills

• Analytics & BI: High proficiency in SQL (required) and experience working with cloud data warehouses (e.g., Snowflake, Teradata, or BigQuery).
• Applied Business Statistics: Practical knowledge of statistical methods to perform cohort analysis, customer segmentation, and behavioural pattern recognition to discover performance anomalies.
• Business AI & Machine Learning Application: Understanding of how to leverage predictive models, clustering algorithms (e.g., for cohort refinement), and NLP/text mining to automate industry vertical tracking, spot micro-trends, and optimize customer group definitions.
• Data Visualization: Proficiency in building dashboards in Power BI or similar BI tools
• Programming & Automation: Comfortable using Python or R for statistical modelling, data manipulation, and analytical process automation is a must.
• Productivity & Reporting: Expert-level skills in MS Excel (advanced formulas, pivot tables) and PowerPoint (to draft polished, executive-ready presentations).

Sector Familiarity

Prior experience analysing commercial performance within B2B verticals (e.g., Retail/E-commerce, Healthcare & Life Sciences, Industrial, Technology) is highly valued.

Exposure to CRM/sales enablement tools

• Exposure to CRM/sales enablement tools (e.g., Salesforce)

Certifications (nice to have)

• CFA, FRM, PMP, Six Sigma (or equivalent).

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.