Data Analyst - I

Etraveli Group; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Etraveli Group in Mumbai seeks a Data Analyst-I to deliver actionable insights and robust reporting for global stakeholders in Customer Services. You will write SQL queries, build dashboards, and collaborate with cross-functional teams to drive data-driven decisions.

Ideal candidates have 3–5 years in data analysis or BI, strong SQL skills, experience with Qlik Sense/Power BI or Tableau, and advanced Excel proficiency.

Qualifications

• 3–5 years of hands-on data analysis, BI, or reporting experience.
• Strong SQL queries for extraction, aggregation, and analysis.
• Experience building reports/dashboards in Qlik Sense/Power BI/Tableau/Looker Studio.

Responsibilities

• Monitor and report on core Customer Service KPIs and performance metrics.
• Design and maintain interactive dashboards for cross-functional teams.
• Write SQL queries to extract/transform data for ad-hoc requests.
• Collaborate with global leads to gather data requirements and communicate insights.
• Identify data quality gaps and support automation initiatives.

Skills

SQL

BI tools

Excel

Google Sheets

Data cleaning

Communication

Tools

Qlik Sense

QlikView

Power BI

Tableau

Looker Studio

Job description

Data Analyst-I

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes , our specialist in travel fintech; , our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group s flight content and fulfillment services; , the AI Infrastructure for profitable growth in air; and , Sweden s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role

The Customer Services department within ETG is dedicated to continuously elevating the customer experience through automation, process optimization, and quality governance.

We are seeking an inquisitive, detail-oriented Data Analyst to join our team in Mumbai. In this role, you will play a pivotal part in delivering actionable insights and robust reporting solutions to global stakeholders across the Customer Services organization, empowering data-driven decision-making.

Key Responsibilities

• Performance Reporting: Monitor, analyse, and report on core Customer Service KPIs and operational performance metrics across daily, weekly, and monthly intervals.
• Dashboard Development: Design, build, and maintain interactive productivity dashboards and visual analytics for cross-functional teams using BI tools (Qlik Sense).
• Data Management Extraction: Write efficient SQL queries to extract, transform, and model complex, multidimensional datasets from relational databases to fulfil ad-hoc and routine business requests.
• Stakeholder Engagement: Collaborate directly with global business leads to understand data requirements, manage inbound reporting queues, and effectively communicate insights to technical and non-technical audiences.
• Continuous Improvement: Identify operational trends, inefficiencies, and data quality gaps to assist leadership in driving automation and workflow enhancements.

Requirements

• Experience: 3 5 years of hands-on experience in a Data Analysis, Business Intelligence, or Operational Reporting role (BPO / Contact Centre experience is highly advantageous).
• SQL Proficiency: Strong experience writing complex SQL queries for data extraction, aggregation, and analysis.
• BI Tools: Hands-on experience developing reports and dashboards in Qlik Sense / QlikView, Power BI, Tableau or Looker Studio (preferred).
• Advanced Spreadsheet Skills: Proficient in Excel and Google Sheets, including advanced formulas (INDEX/MATCH, XLOOKUP, nested logic), pivot tables, and data modelling.
• Data Handling: Proven ability to clean, manipulate, and draw insights from large, complex, and unaggregated datasets.

Key Competencies Behavioural Traits

• Self-Driven Proactive: Strong sense of ownership with a desire to impact organizational success.
• Agility: Comfortable working in a fast-paced, evolving environment with shifting business priorities.
• Good Communication: Able to articulate technical data findings clearly to global stakeholders at varying leadership levels.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds.

During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.