Data Analyst - Customer Retail Analytics

Fedex Express Transportation And Supply Chain Serv Ices (i); Pune District, Mumbai, Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

FedEx Express Transportation And Supply Chain Serv Ices (i) in India seeks a Data Analyst to gather, process, and analyze data to drive informed decisions across operations and customer experience.

You will work with cross-functional teams, develop data models and visualizations, and present insights that guide strategy. Candidates should have strong Python and SQL skills, business acumen, and the ability to communicate complex findings to non-technical stakeholders.

Qualifications

• Bachelor's degree in data-related field with strong analytical foundation.
• 3+ years of data analysis experience, preferably in logistics/transportation.
• Proven ability to transform data into actionable business insights.
• Excellent communication to explain complex data to stakeholders.

Responsibilities

• Collect, analyze, and interpret complex data sets using Python and SQL.
• Collaborate with stakeholders to understand needs and deliver analytic solutions.
• Develop and maintain data models and KPI reports.
• Create data visualizations to communicate trends and insights to non-technical audiences.
• Perform exploratory data analysis to identify patterns and opportunities.
• Support data quality initiatives ensuring consistency across sources.

Skills

Python

SQL

Business Acumen

Quantitative Aptitude

Data Visualization

Statistical Analysis

Communication Skills

Education

Bachelor's degree in Data Science/Statistics/CS/Economics

Master's degree (preferred)

Tools

Power BI

Job description

Job Title: Data Analyst

Location: Bangalore / Mumbai / Pune

Department: Customer & Retail Analytics

Employment Type: Full-time

About FedEx:

FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services and also serves our customers through our retail presence. We foster an environment of growth and learning, where innovative ideas are encouraged, and diverse teams are valued for their contributions. As part of our commitment to excellence, were seeking a highly skilled Data Analyst to join our analytics team.

Job Summary:

As a Data Analyst, you will play a key role in gathering, processing, and analyzing data to drive informed decision-making and actionable insights for FedEx. Your quantitative expertise and business acumen will help develop analytical solutions to improve operations, customer experience, and business outcomes. This role involves working closely with cross-functional teams to develop meaningful data analysis, insights summarizations/ visualizations and communicate findings that guide strategy and operational decisions.

Key Responsibilities:

• Collect, analyze, and interpret complex data sets using Python and SQL to support business objectives.
• Collaborate with stakeholders to understand business needs, formulate analytic solutions, and provide actionable insights.
• Develop and maintain data models and reports to track key performance indicators (KPIs) and business metrics.
• Create meaningful data visualizations to communicate findings, trends, and actionable insights to non-technical stakeholders.
• Conduct exploratory data analysis and identify patterns, trends, and opportunities for business improvement.
• Support data quality initiatives, ensuring accuracy and consistency across data sources.
• Utilize statistical and quantitative techniques to support problem-solving and business optimization efforts.

Mandatory Skills:

• Python: Proficiency in data manipulation, data analysis libraries (Pandas, NumPy), and data visualization libraries (Matplotlib, Seaborn).
• SQL: Strong command of SQL for data extraction, transformation, and complex queries.
• Business Acumen: Ability to understand business context and objectives, aligning analytics with organizational goals.
• Quantitative Aptitude: Strong analytical and problem-solving skills, with a keen attention to detail.
• Data Visualization: Basic skills in data visualization to effectively communicate insights.
• Statistical Analysis: Foundational understanding of statistical methods (e.g., regression, hypothesis testing).
• Communication Skills: Ability to distill complex data insights into clear, actionable recommendations for stakeholders.

Good-to-Have Skills:

• Power BI: Experience with Power BI for data visualization and report development.
• Machine Learning Fundamentals: Basic knowledge of machine learning concepts for deeper pattern analysis.
• Advanced Excel: Skills in advanced Excel functions, pivot tables, and data cleaning for quick analyses.

Qualifications:

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field. Master’s degree is a plus.
• 3+ years of experience in data analysis, preferably within the logistics, supply chain, or transportation industry.
• Excellent communication and interpersonal skills, with the ability to explain complex data insights to stakeholders.
• Strong organizational skills and a collaborative mindset.