Data Analyst (Business Intelligence)

Vymo; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Vymo in Mumbai is seeking a Data Analyst to shape customer and operational intelligence in an AI-first environment. You will build systems from 0 → 1 and work at the intersection of data, systems, and AI to translate business problems into measurable insights for leadership.

Ideal candidates bring 3–6 years in customer success analytics or BI, experience with dashboards using Apache Superset or ClickHouse, and strong data visualization and storytelling skills to drive decisions in BFSI contexts.

Qualifications

• 3–6 years in customer success analytics, operational reporting, or business intelligence.
• Experience leveraging AI-enabled workflows and automation in BFSI domain.
• Experience building dashboards with modern tools and strong data visualization.

Responsibilities

• Build reporting layers and decision analytics for leadership teams.
• Translate ambiguous business asks into structured reporting frameworks.
• Track critical business indicators like onboarding timelines, success metrics, health indicators, and revenue impact.

Skills

SaaS experience

Customer analytics

AI workflows

Dashboard tools

Data visualization

Data wrangling

Tools

Apache Superset

ClickHouse

Job description

About VymoVymo transforms how financial institutions manage their distribution networks and collections operations. Our AI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enabling banks and insurers to optimize performance across their distribution channels, and empowering banks to drive operational excellence in collections.

Why Global Leaders Choose VymoVymo partners with financial institutions through a comprehensive solution that combines deep domain expertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-grade scalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high user adoption and engagement.

Recognition & TrustBacked by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and Bertelsmann Investments. Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more! Recognized by Celent in their 2024 Distribution Management Solutions report, with an Advanced Functionality ranking. Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a"Strong Performer" in Forrester's Sales Engagement Wave Report. Microsoft 'AI for All' award winner for innovation in artificial intelligence Explore Vymo on https://vymo.com/careers

The Role

The Data Analyst role is an opportunity to shape customer and operational intelligence in an AI-first environment. You get to build systems from 0 → 1 and operate at the intersection of Data, Systems, and AI. The ideal candidate should be able to translate business problems into measurable insights and help leadership identify trends, risks, and opportunities. This role goes beyond reporting and owns designing operational intelligence frameworks that enable faster and sharper decision-making.

What You’ll Do

• Build and design reporting layers/decision analytics that provide actionable insights for leadership teams
• Partner closely with Solutioning, Customer Success, Product, Finance, Business Leaders, and Founders and translates ambiguous business asks into structured reporting frameworks
• Track critical business indicators including Customer onboarding timelines, Implementation success metrics , Customer health indicators, Solution adoption metrics, Escalation patterns, Delivery performance and Revenue impact metrics
• Improve visibility into customer success effectiveness, operational efficiency, and delivery performance decision analytics
• Identify opportunities for automation and intelligent reporting and partner with cross-functional teams to improve data accuracy and process visibility

What You’ll Bring

• Experience working in fast-paced SaaS, Customer Success, Solutioning, or AI-first environments
• Exposure of 3 - 6 years in customer success analytics, operational reporting, or business intelligence
• Experience of leveraging AI-enabled workflows and automation to build and deliver in BFSI domain
• Experience building dashboards using tools like Apache Superset, ClickHouse or equivalent
• Strong understanding of data visualization principles
• Ability to work with structured and semi-structured data and bring structure, clarity, and intelligence into decision-making
• Strong business communication and storytelling ability