Data Analyst-Business Analytics-Data Scientist

EXL; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

EXL in Bengaluru is seeking a Lead Data Analyst to deliver business and product insights through data analysis, acting as a subject matter expert for the team and clients in designing and recommending effective business approaches to address key issues.

The role emphasizes business research, experimentation, and the development and implementation of processes that improve performance by identifying optimization opportunities, with experience in Power BI, Domo, SQL, Python and related analytics

Qualifications

• Strong business analytics and data representation.
• Experience with CC contact center data and digital transformation.

Responsibilities

• Lead data analytics to deliver business and product insights for teams and clients.
• Design and recommend approaches and methodologies to address key business issues.
• Identify opportunities for optimization through experimentation and data-driven processes.

Job description

Roles & Responsibilities

The Lead Data Analyst's primary responsibility is to deliver Business Insights & Product Insights through data analysis. Act as a subject matter expert for the team/clients in designing and recommending the appropriate business approaches and methodology in addressing key business issues. Business research & experiment, development, and implementation of appropriate process / systems that lead to improved business performance through identifying the opportunities for optimization.

Roles & Responsibilities

The Lead Data Analyst's primary responsibility is to deliver Business Insights & Product Insights through data analysis. Act as a subject matter expert for the team/clients in designing and recommending the appropriate business approaches and methodology in addressing key business issues. Business research & experiment, development, and implementation of appropriate process / systems that lead to improved business performance through identifying the opportunities for optimization.

Analytical & Technical Skills

The candidate must be passionate and highly skilled in business analytics and data representation. The candidate should also be highly knowledgeable in the contact center business use of emerging open-source data visualization tools Power BI, Domo etc. This is necessary for the creation of visually and verbally engaging reports and presentations, for clients, leadership teams, and other key stakeholders. The candidate should be skilled in SQL database, Data crunching, Business analytics, Data analytics, and Python (added advantage) etc. Additionally have a deep understanding of A/B testing and be highly knowledgeable in key metric identification for driving and maintaining healthy business performance. Experience in CC contact channels, digital products, Digital transformation solutions, Conversational AI Optimization (Voice & Digital), Client handling, and web data handling would be added advantage.