Data & AI Architect

HCL Technologies Limited; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

HCL Technologies Limited in Bengaluru seeks a senior Data & AI engagement lead to steer strategic client programs and build long-term partnerships.

You will serve as the primary contact for Data & AI engagements, manage inquiries, upsell opportunities, and coordinate with sales and delivery teams to meet KPIs.

Qualifications

• 15+ years of total experience in Data & AI.
• Specialization in Data marts, Data Warehouse, Data Lake.
• In-depth knowledge of AI/ML trends and use cases for business benefits.
• Strong understanding of cloud platforms (Azure, AWS, Google).

Responsibilities

• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, ensuring services fit budget and needs.
• Meet regularly with team members to discuss progress and improve business.
• Generate progress reports for clients and senior leaders.
• Identify upsell, cross-sell, and renewal opportunities and communicate with sales.
• Manage deliverables using industry-standard methods.
• Act as trusted advisor to clients.

Skills

Data & AI expertise

Client relationship management

Strategic solutions

Revenue and P&L awareness

Thought leadership

Communication

Project management

Upsell/cross-sell

Trusted advisor

Tools

Microsoft Azure

Google Vertex

Amazon AWS

Job description

• Serve as the main point of contact in all Data & AI engagement to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Work with sales and other internal teams to develop strategic solutions and ensure KPIs are being met.
• Thrives in an ever-evolving Business and Technology landscape.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Responsibilities:

• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Manage organizational deliverables by using industry standards methods.

Required skills and qualifications:

• 15+years of total experience
• Proven specialization and expertise in Data & AI. Extensive experience in designing and architecting Data marts, Dara Warehouse, Data Lake.
• Must be in tune with current trends in AI &ML. Ability to lead discussion on AI & ML Use cases, business benefits and implementation of Advance analytics is mandatory
• Must have good understanding of AI platform provisioned by Microsoft Azure, Google Vertex or Amazon
• Must have good technical knowhow and understanding of Cloud Technology, Cloud Data Warehouse / Data lake platform
• Must have good expertise in Data Governance practices. Ability to lead solution for Data Quality, Data Profiling, Data Catalog and Metadata management strategy
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Crafted Statement of Work, Proposals, Master Services Agreements, Service Level Objectives, etc.
• Managed revenue of the assigned client/s including managing profit and loss of the assigned account.
• Engaged global practice and solution team which wins high value contracts.
• Acted as Trusted advisor to the clients.

Preferred skills and qualifications:

• Orchestrates the activities between HCL and Clients at various levels – Executives to Technologists
• Finds opportunities to engage the clients in a structured way by building winning Proposals.
• Proactively creates initiatives to share thought leadership.
• Demonstrated leadership by engaging the organization to deliver industry differentiating solutions.
• Plan for resources with the right skills and knowledge for effective engagement on the accounts.
• Manage assigned human resources by leveraging the hire to retire process.