D365 TECHNICAL SUPPORT ADM

ITC WORLDWIDE; Hyderabad; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

A leading technology solutions provider in Hyderabad is seeking a D365 Technical Support Administrator to oversee the analysis, configuration, and maintenance of the Microsoft Dynamics 365 Finance & Operations system. Candidates should possess over 5 years of D365 F&O Application Support experience and have a strong background in integrating cloud-based solutions. Excellent communication skills and a bachelor's degree in business or Information Systems are essential for this role. The position requires collaborative work with teams to troubleshoot and enhance system performance.

Qualifications

• Must have 5+ years D365 F&O Application Support.
• Experience with supporting cloud-based solutions (private and public) is required.
• Strong understanding of systems integration is a must.

Responsibilities

• Responsible for analysis, configuration, and maintenance of D365 F&O.
• Create and maintain D365 F&O environments and batch jobs.
• Collaborate with developers for system enhancements/upgrades.

Skills

D365 F&O Application Support

Cloud-based solutions support

Troubleshooting skills

Communication skills

Education

Bachelor's degree in business or Information Systems

Tools

Microsoft Dynamics D365

Microsoft Azure

Microsoft Visual Studio

Job description

About the job D365 TECHNICAL SUPPORT ADM

D365 F&O Administrator

• Must have experience / background with systems integration
• Bachelors degree in business or Information Systems required
• Must have 5+ years D365 F&O Application Support
• Must have experience with supporting cloud-based solutions (private and public)
• Managing the security component related to Environment setup
• SharePoint Configuration and Administration

Good communication is required

The D365 F&O Administrator will be responsible for analysis, configuration, and maintenance of the Microsoft Dynamics 365 Finance & Operations (D365 F&O). The ideal candidate will have knowledge of D365 F&O system, workflows, configuration (including UI / form development), security, reporting / dashboards, ISV, any custom development, web portals, data integrations, and any device integration. Additional areas of responsibility may include gathering and defining use requirements, user support related to the application and Power BI dashboard development.

Essential Functions:

• Knowledge of Microsoft Dynamics D365 Finance & Operation Modules & Tools
• Create and Maintain D365 F&O Environments
• Create and Maintain D365 F&O Batch Jobs.
• Create and Maintain D365 F&O Security Roles. (Security Roles Assignment)
• Create and Maintain D365 F&O Business Process Workflow.
• Managing the code movement between environments. Collaborate with Developers, Integrators, and Business Partner for System Enhancement/Upgrades.
• Work collaboratively with team members to troubleshoot and resolve D365 F&O Issues.
• Managing the code deployment from QA, UAT & Production environments.
• Continue monitoring & fine-tuning performance for D365 F&O instances.
• Help team ensure compliance with IT policies and procedures
• Collaborate with developers, integrators, and business partners for system enhancements/upgrades
• Escalation issues / options / risks / awareness and facilitates technical sessions / issue resolution
• Skilled with knowledge transfers / handoffs (e.g., support transition / knowledge)
• Ability to support / troubleshoot complex integrations and data
• Ability to program for support activities / small enhancements and support of project
• Proactively learn and utilize new technologies, concepts, and procedures as appropriate to project requirements
• Ability to work with geographically dispersed teams

Other Functions:

• Managing the security component related to Environment setup
• SharePoint Configuration and Administration
• SDLC: Agile and waterfall processes, quality assurance, testing, bug identification and remediation
• Problem solver & Great communication skills and user support
• Strong organizational skills and ability to handle multiple simultaneous projects
• Identify continuous improvement opportunities for assigned systems and processes
• Manage and maintain system integrations to other internal and external systems
• Business Analyst interaction for the purpose of design and implementation of new systems and troubleshooting problems with existing systems. End-user interaction as needed
• Assisting with reviewing the plans and monitoring the execution of testing
• Knowledge in multiple of the following:

Familiar with Microsoft Dynamics 365 F&O Programming language X++

Understanding Extension (Classes, Table, Form, Query etc.)

Microsoft Visual Studio

Microsoft .NET C# and key frameworks

Experience with Microsoft Azure Platform (Azure Service Bus, Logic App, PowerApps, Event Hub, Power Automate, etc.)

Familiar with all phases of D365 F&O software development life cycle using a combination of Azure DevOps and LCS.

Message Services (SOAP / REST, XML, JSON, EDI)

HTML 5 / Responsive Design

Messaging technologies

API technologies

Test Driven Development

Understanding of SCLC processes

• Must have experience with supporting cloud-based solutions (private and public)
• Troubleshooting skills - advanced level required to troubleshoot the solution across both software / infrastructure components
• Stays informed of current industry trends and emerging technologies and keeps skills current on modern technologies and tools
• Must have experience / background with systems integration
• Bachelors degree in business or Information Systems required
• Must have 5+ years D365 F&O Application Support
• Must be able to assist / coordinate on vendor management activities
• Must have proven track record of out-of-the-box thinking
• Effective written and verbal communication skills and excellent interpersonal skills are required