D2D Distributor Limited Looking for Technical Support/Support Technician at Panchkula, Haryana

D2D Distributor Limited; Panchkula; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A technology solutions company in Panchkula is seeking a skilled Support Technician to provide technical assistance. You will be responsible for troubleshooting issues, maintaining customer relationships, and using your tech knowledge to resolve inquiries effectively. Candidates should have 1 to 3 years of experience in a similar role and possess strong problem-solving skills. This full-time role offers competitive salary and benefits.

Benefits

Health insurance

Paid time off

Qualifications

• 1 to 3 years of experience in a technical support role.
• Proven experience as a Technical Support or similar position.
• Ability to troubleshoot basic technical issues.

Responsibilities

• Act as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting and determine best solutions.
• Maintain a positive, empathetic, and professional attitude toward customers.

Skills

Technical support

Problem-solving

Communication

Customer service

Computer systems knowledge

Tools

Remote desktop applications

Help desk software

Job description

Headquarters in California, USA, CTS is a leader in comprehensive technological solutions, which provides full lifecycle mobility solutions, including deployment and refresh, resale, MDM, strategic planning, and payment options.

CTS focuses on strategy while utilizing their 18 years of industry experience and solid alliances with businesses like Apple, Samsung, Epson, and Verizon to offer cutting-edge solutions to numerous clients and sectors.

* Shift Timings(US) – 8:00 pm – 5:30 am (Only Night Shifts)

* Five Days Working – Monday to Friday

* Week Off – Saturday & Sunday

What specifically are we looking for?

An excellent Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by clients
• Responding promptly to customer inquiries and maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products

Experience and Skills Required:

• Experience- 1 to 3 years
• Proven work experience as a Technical Support, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Type: Full-time

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Paid time off

Day range:

Shift:

Ability to commute/relocate:

• Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Preferred)

Language:

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