CX Product Operations Analyst New

NetVerks Inc.; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ethos, a leading life insurance technology company, seeks a Product Operations Analyst in India. You will bridge product and customer-facing teams, ensuring a smooth customer experience and strong feedback loops to engineering.

The role focuses on surfacing issues, prioritizing bugs, and driving feature resonance with users. You’ll work with data platforms and front-line teams to understand behavior and advocate for the customer during development and launches, contributing to a scalable,

Qualifications

• 3+ years in operational or analytical roles supporting product/tech teams.
• 1+ years of experience with JavaScript, Java, or SQL.
• Strong analytical mindset with proactive ownership and problem-solving.

Responsibilities

• Triage and investigate technical and product issues using backend tools and data platforms.
• Field feature requests, triage issues, and collaborate with engineers to resolve bugs.
• Serve as liaison between product/engineering and customer-facing teams; communicate updates.
• Collaborate with product/engineering to size issues and assess impact using SQL or data analysis methods.
• Heighten understanding of customer behavior and usage patterns for better UX.
• Champion the voice of the customer in new features, launches, and UX improvements.
• Build relationships across the organization to surface insights and drive alignment.

Skills

3+ years experience

JS/SQL experience

Analytical mindset

Customer-centric

Communication skills

Education

Bachelor’s degree in Computer Science/Engineering

Job description

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life…

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

Product Operations builds the connective tissue between product and user-facing teams so Ethos can ultimately deliver more value to more users, faster. As a Product Operations Analyst, you’ll work cross-functionally with both customer-facing teams and product and engineering teams to ensure a seamless customer experience. You'll play a key role in strengthening the feedback loop between the field and our product teams, helping surface and resolve issues efficiently. This is a high-impact individual contributor role that is essential to delivering on our mission.

Duties and Responsibilities

• Triage and investigate technical and product issues raised by customer-facing teams using backend tools and data platforms like Datadog, FullStory, Amplitude, and Snowflake
• Act as a product quality advocate by fielding feature requests, triaging surfaced issues, and partnering with engineers and product managers to identify, scope, and resolve bugs
• Serve as the primary liaison between product/engineering and customer-facing teams, clearly communicating product updates and issue resolutions to relevant stakeholders
• Collaborate with product and engineering to collect, quantify, and prioritize bugs and pain points for upcoming development sprints; use SQL or other data analysis methods to size issues and assess impact
• Enhance product and engineering teams’ understanding of customer behavior and usage patterns
• Champion the voice of the customer during the development of new features, product launches, and enhancements to the user experience
• Build strong relationships with subject matter experts across the organization to surface insights, drive alignment, and contribute to a more consistent and streamlined customer journey

Qualifications and Skills

• 3+ years of experience in operational or analytical roles supporting product and technology teams1+ years of experience with JavaScript, Java, or SQL
• Strong analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving
• Deep customer-centric mindset with an understanding of how user experience should shape product and process decisions
• Comfortable navigating ambiguity and taking initiative in environments with limited structure
• Highly organized and responsive, with a strong sense of accountability when following up on stakeholder requests
• Excellent communication skills, with the ability to tailor messaging to various audiences and stakeholders
• Experience working in a high-growth technology company
• Bachelor’s degree in Computer Science, Engineering, or a related field

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.