CX Product Operations Analyst

Ethos Life; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Ethos Life, a leading life insurance tech company, seeks a Product Operations Analyst in Bengaluru to bridge product, engineering and customer-facing teams for a seamless experience.

You’ll triage issues using Datadog, FullStory, Amplitude and Snowflake, surface feature requests, and help plan bug fixes for upcoming sprints while championing the voice of the customer.

Qualifications

• Bachelor’s degree or equivalent in CS/Engineering or related field.
• Experience bridging product, engineering and customer-facing teams.
• Strong data-driven decision making and analytical skills.
• Familiarity with analytics tools and product feedback loops.

Responsibilities

• Triage and investigate technical and product issues raised by customer-facing teams using backend tools and data platforms.
• Advocate for product quality by surfacing feature requests, triaging issues, and coordinating with engineers and PMs to resolve bugs.
• Serve as liaison between product/engineering and customer-facing teams, communicating updates to stakeholders.
• Collaborate with product/engineering to collect, quantify, and prioritize bugs for upcoming sprints using data analysis to size impact
• Enhance understanding of customer behavior and usage patterns to inform feature development
• Champion customer voice during new features, launches, and UX improvements.

Skills

Analytical mindset

Customer-centric mindset

Ambiguity tolerance

Organized and accountable

Effective communication

Experience in high-growth tech

Education

Bachelor’s degree in Computer Science, Engineering, or a related field

Tools

Datadog

FullStory

Amplitude

Snowflake

Job description

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

Product Operations builds the connective tissue between product and user-facing teams so Ethos can ultimately deliver more value to more users, faster. As a Product Operations Analyst, you’ll work cross-functionally with both customer-facing teams and product and engineering teams to ensure a seamless customer experience. You'll play a key role in strengthening the feedback loop between the field and our product teams, helping surface and resolve issues efficiently. This is a high-impact individual contributor role that is essential to delivering on our mission.

Duties and Responsibilities

• Triage and investigate technical and product issues raised by customer-facing teams using backend tools and data platforms like Datadog, FullStory, Amplitude, and Snowflake
• Act as a product quality advocate by fielding feature requests, triaging surfaced issues, and partnering with engineers and product managers to identify, scope, and resolve bugs
• Serve as the primary liaison between product/engineering and customer-facing teams, clearly communicating product updates and issue resolutions to relevant stakeholders
• Collaborate with product and engineering to collect, quantify, and prioritize bugs and pain points for upcoming development sprints; use SQL or other data analysis methods to size issues and assess impact
• Enhance product and engineering teams’ understanding of customer behavior and usage patterns
• Champion the voice of the customer during the development of new features, product launches, and enhancements to the user experience
• Build strong relationships with subject matter experts across the organization to surface insights, drive alignment, and contribute to a more consistent and streamlined customer journey

Qualifications and Skills

• Strong analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving
• Deep customer-centric mindset with an understanding of how user experience should shape product and process decisions
• Comfortable navigating ambiguity and taking initiative in environments with limited structure
• Highly organized and responsive, with a strong sense of accountability when following up on stakeholder requests
• Excellent communication skills, with the ability to tailor messaging to various audiences and stakeholders
• Experience working in a high-growth technology company
• Bachelor’s degree in Computer Science, Engineering, or a related field

#LI-Onsite

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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. Please refer to our US Resident Assisted Automated Decision Making Notice on our careers page for more details.