CX Product Operations Analyst

Ethos; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ethos seeks a Product Operations Analyst to bridge product and user-facing teams, ensuring a smooth customer experience. You will triage technical issues, surface feature requests, and coordinate with engineers and product managers to resolve bugs.

You’ll quantify bug impact, prioritize pain points for upcoming sprints, and help align product decisions with customer needs in a fast-growing life-insurance tech environment.

Qualifications

• 3+ years of experience in operational or analytical roles supporting product and technology teams.
• 1+ years of experience with JavaScript, Java, or SQL.
• Strong analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving.
• Deep customer-centric mindset with an understanding of how user experience should shape product and process decisions.
• Comfortable navigating ambiguity and taking initiative in environments with limited structure.
• Highly organized and responsive, with a strong sense of accountability when following up on stakeholder requests.
• Excellent communication skills, with the ability to tailor messaging to various audiences and stakeholders.
• Experience working in a high-growth technology company.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Responsibilities

• Triage and investigate technical and product issues using backend tools and data platforms.
• Advocate for product quality by fielding feature requests and triaging issues with engineers and PMs.
• Serve as liaison between product/engineering and customer-facing teams, communicating updates to stakeholders.
• Collaborate with product and engineering to size issues and assess impact for upcoming sprints.
• Enhance understanding of customer behavior and usage patterns within the product.
• Champion the voice of the customer during development of new features and launches.
• Build relationships across the organization to surface insights and drive alignment.

Skills

Analytical mindset

Technical aptitude

Business acumen

Customer-centric mindset

Ownership & problem-solving

Communication skills

Organization & accountability

Ambiguity navigation

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Datadog

FullStory

Amplitude

Snowflake

SQL

Job description

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

Product Operations builds the connective tissue between product and user-facing teams so Ethos can ultimately deliver more value to more users, faster. As a Product Operations Analyst, you'll work cross-functionally with both customer-facing teams and product and engineering teams to ensure a seamless customer experience. You'll play a key role in strengthening the feedback loop between the field and our product teams, helping surface and resolve issues efficiently. This is a high-impact individual contributor role that is essential to delivering on our mission.

Duties and Responsibilities

• Triage and investigate technical and product issues raised by customer-facing teams using backend tools and data platforms like Datadog, FullStory, Amplitude, and Snowflake
• Act as a product quality advocate by fielding feature requests, triaging surfaced issues, and partnering with engineers and product managers to identify, scope, and resolve bugs
• Serve as the primary liaison between product/engineering and customer-facing teams, clearly communicating product updates and issue resolutions to relevant stakeholders
• Collaborate with product and engineering to collect, quantify, and prioritize bugs and pain points for upcoming development sprints; use SQL or other data analysis methods to size issues and assess impact
• Enhance product and engineering teams' understanding of customer behavior and usage patterns
• Champion the voice of the customer during the development of new features, product launches, and enhancements to the user experience
• Build strong relationships with subject matter experts across the organization to surface insights, drive alignment, and contribute to a more consistent and streamlined customer journey

Qualifications and Skills

• 3+ years of experience in operational or analytical roles supporting product and technology teams
• 1+ years of experience with JavaScript, Java, or SQL
• Strong analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving
• Deep customer-centric mindset with an understanding of how user experience should shape product and process decisions
• Comfortable navigating ambiguity and taking initiative in environments with limited structure
• Highly organized and responsive, with a strong sense of accountability when following up on stakeholder requests
• Excellent communication skills, with the ability to tailor messaging to various audiences and stakeholders
• Experience working in a high-growth technology company
• Bachelor's degree in Computer Science, Engineering, or a related field

#LI-Onsite #LI-MS1

At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.