CX Planning Manager

Kia India; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kia India in Bengaluru is seeking an individual to handle data analytics for After Sales and Customer Experience. The role involves providing insights on market trends and regional performance metrics, preparing weekly reports on key KPIs, and tracking budget utilization for regional activities. Additionally, the individual will coordinate with various teams for approvals and reporting, ensuring smooth operations within the region.

Qualifications

• Experience in data analytics related to customer experience and aftersales.
• Ability to prepare dashboards and manage data.
• Strong coordination skills with administration and field teams.

Responsibilities

• Analyze data for Aftersales and Customer Experience.
• Provide insights on market trends and performance metrics.
• Prepare weekly reports for the field team on KPIs.
• Track budget utilization for regional activities.
• Coordinate with teams for management approvals and reporting.

Job description

• Data analytics for Aftersales and Customer Experience Sections for the region.
• Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
• Release weekly reports to Field team on key KPIs.
• Allocation and Tracking Budget utilization for Regional Activities.
• Co-ordinate with General Administration & HO CX for Management approvals.
• Tracking of CX employee travel budget vs expenses.
• Dashboard preparation and Data Management for Region.
• Support Section Head in Business Plan preparation for the Region.
• Co-ordinate with Field team on Business Plan Progression.
• Audit Compilation for region and Analytics.
• Co-ordination with Field team on Dealer Payments & License fees.
• Collation of Action Plan from Stake holders and organize Review sessions.
• Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.