Customer Tech-JO Senior

EY; Ernakulam; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A global professional services firm is seeking an experienced Adobe Journey Optimizer Senior Developer in Ernakulam. The ideal candidate will develop and implement personalized customer journeys, requiring strong expertise in Adobe technologies and web development. This role offers an opportunity to lead projects and mentor junior team members in a dynamic marketing technology environment.

Qualifications

• Minimum 5 years of experience in marketing technology or related field.
• At least 3 years focused on Adobe Journey Optimizer or similar platforms.

Responsibilities

• Design, build, and maintain complex customer journeys using Adobe Journey Optimizer.
• Develop and integrate custom solutions within the Adobe Experience Cloud.
• Collaborate with marketing teams to translate campaign requirements.
• Implement real-time decisioning and personalization strategies.
• Utilize APIs for integration with external systems.

Skills

Adobe Experience Cloud

JavaScript

HTML

CSS

RESTful APIs

Analytical skills

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Job Title: Adobe Journey Optimizer (AJO) Senior Developer

Experience: Minimum of 5 years of experience in marketing technology or a related field, with at least 3 years focused on Adobe Journey Optimizer or similar marketing automation platforms.

Job Overview

We are looking for a seasoned Adobe Journey Optimizer Senior Developer to join our marketing technology team. The ideal candidate will be responsible for developing and implementing personalized customer journeys using Adobe Journey Optimizer. This role requires a deep understanding of marketing automation, customer data platforms, and the Adobe Experience Cloud suite, with a focus on leveraging Adobe Journey Optimizer to deliver targeted, timely, and relevant customer experiences across various channels.

Responsibilities:

• Design, build, and maintain complex customer journeys using Adobe Journey Optimizer.
• Develop and integrate custom solutions within the Adobe Experience Cloud ecosystem to enhance customer journey capabilities.
• Collaborate with marketing teams to translate campaign requirements into technical specifications.
• Implement real-time decisioning and personalization strategies to optimize customer interactions.
• Utilize APIs for integration with external systems and data sources.
• Ensure high-quality and consistent customer experiences by implementing rigorous testing and QA processes.
• Monitor journey performance, analyze data, and make recommendations for optimization.
• Provide technical leadership and mentorship to junior developers and team members.
• Stay current with Adobe Journey Optimizer updates, new features, and best practices.
• Troubleshoot and resolve technical issues related to journey implementations.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of the Adobe Experience Cloud, particularly Adobe Journey Optimizer, Adobe Experience Platform, and Adobe Analytics.
• Proficient in JavaScript, HTML, CSS, and other web development technologies.
• Experience with RESTful APIs and JSON.
• Familiarity with data management platforms (DMPs) and customer data platforms (CDPs).
• Excellent analytical and problem-solving skills.
• Excellent communication, collaboration, and stakeholder management skills.

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