Customer Support Specialist

Talent Acquaintance; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in India is seeking a dedicated customer support professional to handle inquiries, resolve issues, and provide precise information about our products and services.

You will build lasting relationships with customers, work with internal teams to resolve complex complaints, and maintain up-to-date product knowledge to ensure high-quality service. The role emphasizes meeting performance targets while delivering excellent customer experiences.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong customer relationships for long-term satisfaction.
• Collaborate with internal teams to resolve complex complaints.
• Maintain high product knowledge to address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Customer service

Problem solving

Attention to detail

Technical proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.