Customer Support Specialist

Radancy; Karnataka; On-site; INR 300,000 - 500,000; Full time

Job summary

Radancy in Bengaluru is seeking a Customer Support Specialist for our Global Customer Support Team focusing on Hiring Events. You will provide expert guidance across Radancy solutions, help customers navigate the platform, and maintain strong relationships to ensure a seamless event experience.

You will develop product knowledge, assist with troubleshooting, log interactions, meet SLA targets, and collaborate with product and engineering teams on improvements.

Qualifications

• Bachelor’s degree in communications, CS, business or equivalent.
• English fluency (spoken and written) required for global collaboration.
• Excellent communication, interpersonal, organizational, and presentation skills.
• 0–2 years of customer or technical support experience.
• Ability to work independently to determine best outcomes for customers.
• Plan, organize, prioritize and solve problems.
• Experience with JIRA and Zendesk is a plus.
• Knowledge of HTML, CSS, JavaScript, XML, and APIs is a plus.
• Familiarity with Scrum/Agile/Waterfall is a plus.

Responsibilities

• Develop deep product, technical, and functional knowledge of Radancy's Talent Acquisition Cloud to deliver exceptional support.
• Assist customers with expert guidance on functional and technical aspects of Radancy products.
• Ensure timely response and resolution time, meeting SLA targets and closing tickets accurately.
• Set up and maintain users, profiles, workflow rules, and settings.
• Collaborate with development teams to identify and report issues and request enhancements.
• Adhere to escalation protocols for high-priority issues and coordinate with senior staff.
• Provide standard training and hands-on support to end users.
• Log all customer interactions comprehensively in the ticketing system.
• Support a wide range of customers across industries with consistency and knowledge sharing.

Skills

English fluency

Communication skills

Organizational skills

Presentation skills

Problem solving

Education

Bachelor's degree

Tools

JIRA

Zendesk

HTML

CSS

JavaScript

XML

APIs

Job description

Customer Support Specialist, Global Customer Support – Bengaluru, India

Radancy’s success is built on the success of our customers, and we’re looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you’ll provide expert support across multiple Radancy solutions, serving as a key partner to customers navigating their day-to-day usage of our platform. We’re looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience. Our Customer Support Specialists take a proactive, consultative approach—collaborating with clients and internal teams to provide guidance, answer questions, and deliver exceptional support in a dynamic environment.

What does a great Customer Support Specialist do?

• Develop deep product, technical, and functional knowledge of Radancy's Talent Acquisition Cloud and its features to deliver exceptional support to customers and users.
• Assist Radancy customers and users by offering expert guidance on both the functional and technical aspects of our suite of products, troubleshooting issues, and providing timely solutions.
• Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLA’s; confirm accuracy on all work prior to closing tickets.
• Set up and maintain users, user profiles, workflow rules, and application settings.
• Work closely with development teams to identify, report, and resolve product issues and submit customer enhancement requests.
• Adhere to established escalation protocols for complex or high-priority issues, ensuring timely resolution by coordinating with senior support staff or technical teams as needed.
• Provide standard training and hands‑on support to end users.
• Ensure all customer issues and interactions are logged accurately and comprehensively in the ticketing system, keeping track of progress, resolutions, and follow‑up actions.
• Support a wide range of customers across various industries, with a focus on consistency, responsiveness, and knowledge sharing.

Requirements for consideration

• Bachelor’s Degree in Communications, Computer Science, Business or equivalent work experience.
• Fluency in English (both spoken and written) is required to effectively collaborate with global teams and support customers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• 0-2 years customer or technical support experience.
• Ability to work independently to determine best approach and action for customer outcomes.
• Ability to plan, organize, prioritize and solve problems, seeking help when necessary.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Accountability and a sense of urgency.
• Support a wide range of customers across various industries, with a focus on consistency, responsiveness, and knowledge sharing.
• Experience with JIRA, Zendesk, understanding of HTML, CSS, JavaScript as well as XML and APIs are all a plus.
• Knowledge of software development methodologies (Scrum, Agile, Waterfall, etc.) a plus.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative SpiritInnovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding ImpactWork that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance DrivenSuccess drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive TeamsCollaboration is our backbone. We foster an environment that inspires our team members to deliver industry‑defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [e-mail], and we will work with you to meet your needs.